JIM ROJAS, TECH-MANUALS ONLINE

how much $ to unlock?

Clearly, you've "fallen through some cracks" in Jim's garage. His phone number and email are at

People post here frequently complaining of poor service or delivery foul-ups at Bass' website. What do you expect *us* to do? "Jiminex-slap" him? Use Paypal or a credit card and make sure you follow up with the vendor within the time frame provided. If you're not satisfied, they'll refund your money and all you'll be "out" is a board that's worth less than $100.00 to replace. If you *still* can't get satisfaction, report them to the BBB. Clearly, when a vendor has as bad a report as this example you'll avoid patronizing them (note a number of complaints have "spooled off" because they're older than three years).

Jim processes thousands of customer requests (on a world wide scale). Having "six" fall through the cracks is minor.

still behooves you to be cautious when dealing with anyone online.

RHC: I believe Jim charges $15 plus shipping. I charge $20 plus shipping for individual units; $15 for bulk orders over 9 panels at one time; however, I only do Paradox and DSC boards, and only in Eastern Canada (East of the Manitoba border). Jim Rojas on the other hand does any kind of panel made anywhere in the USA.

You asked....

It was $20 to unlock w/ return shipping. It is getting the board back that I am more concerned about.

I have talked to Jim at least a dozen times over the past 6 months hoping to get my equipment back. I have also sent several e-mails and a couple of letters requesting the board or a replacement to which he has consistently had the same reply, "It's in the mail" or "I'll send it immediately." After 6 months, I think I'm out a board and my money!

I hate to give bad press, but I would just like my equipment back.

minor.http://westflorida.bbb.org/WWWRoot/Report.aspx?site=47&bbb=0653&firm=... Unless you're one of those 6!

I have a feeling that recent events in Jim's life may have put him off his game. If you didn't already know, Jim has had some considerable legal troubles. When you have a great need for fairness and justice (as you seem to now whish to have) and suddenly discover that they are about as available through the current legal system as the tooth fairy and the Easter Bunny; it can lead one to despair. Furthermore that realization coming with a $25,000 price tag can be even more upsetting. If you want to file suit, stand in line. We all should be sending him some cash (if he isn't too proud to take it).Whatever you do don't send Jim anything written by Dr. Kevorkian.

RHC: This gentleman understands the issues here more fully, and the difficulties that Jim finds himself in, and the matter has been resolved to the customer's satisfaction. End of story.......