Netgear WGR614 user guide: Chapter 6: Using Network Monitoring Tools

Chapter 6

Using Network Monitoring Tools

This chapter describes how to use the maintenance features of your Wireless-G Router Model WGR614v9. You can access these features by selecting the items under Maintenance in the main menu of the browser interface.

This chapter includes the following sections:

• “Viewing Wireless Router Status Information”
• “Viewing a List of Attached Devices” on page 6-5
• “Managing the Configuration File” in Chapter 6
• “Upgrading the Router Software” on page 6-7
• “Enabling Remote Management Access” on page 6-11

Viewing Wireless Router Status Information

To view router status and usage information:

1. From the main menu of the browser interface, under Maintenance, select Router Status. The Router Status screen displays.

Figure 6-1

Wireless-G Router WGR614v9 Reference Manual

Table 6-1 describes the router status fields.

Table 6-1. Wireless Router Status Fields

Using Network Monitoring Tools

Wireless-G Router WGR614v9 Reference Manual

Table 6-1. Wireless Router Status Fields (continued)

2. Click Connection Status to display the connection status.

Figure 6-2

Using Network Monitoring Tools

Wireless-G Router WGR614v9 Reference Manual

Table 6-2 describes the connection status settings.

Table 6-2. Connection Status Settings

Click the Release button to release the connection status items (that is, all items return to 0).

Click the Renew button to renew to the connection status items (that is, all items are refreshed).

Click the Close Window button to close the Connection Status screen.

3. Click Show Statistics to display router usage statistics.

Figure 6-3

Using Network Monitoring Tools

Wireless-G Router WGR614v9 Reference Manual

Table 6-3 describes the router statistics.

Table 6-3. Router Statistics

To change the polling frequency, enter a time in seconds in the Poll Interval field, and click Set Interval.

To stop the polling entirely, click Stop.

Viewing a List of Attached Devices

The Attached Devices screen contains a table of all IP devices that the router has discovered on the local network. From the main menu of the browser interface, under Maintenance, select Attached Devices to view the table.

Figure 6-4

Using Network Monitoring Tools

For each device, the table shows the IP address, NetBIOS host name or device name (if available), and the Ethernet MAC address. To force the router to look for attached devices, click Refresh.

Note: If the router is rebooted, the table data is lost until the router rediscovers the devices.

Managing the Configuration File

The configuration settings of the Wireless-G Router are stored within the router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings.

From the main menu of the browser interface, under Maintenance, select Backup Settings.

Figure 6-5

The following sections describe the three available options.

Backing Up and Restoring the Configuration

The Restore and Backup options in the Settings Backup screen let you save and retrieve a file containing your router’s configuration settings.

To save your settings, click Back Up. Your browser extracts the configuration file from the router and prompts you for a location on your computer to store the file. You can give the file a meaningful name at this time, such as comcast.cfg.

Tip: Before saving your configuration file, change the administrator password to the default, password. Then change it again after you have saved the configuration file. If you forget the password, you will need to reset the configuration to factory defaults.

6-6 Using Network Monitoring Tools

To restore your settings from a saved configuration file, enter the full path to the file on your computer, or click Browse to browse to the file. When you have located it, click Restore to send the file to the router. The router then reboots automatically.

⚠️ Warning: Do not interrupt the reboot process.

Erasing the Configuration

Under some circumstances (for example, if you move the router to a different network or if you have forgotten the password) you might want to erase the configuration and restore the factory default settings. After an erase, the router’s username is admin, the password is password, the LAN IP address is 192.168.1.1 (or 192.168.1.1), and the router’s DHCP server is enabled.

To erase the configuration, click the Erase button in the Settings Backup screen.

To restore the factory default configuration settings when you do not know the login password or IP address, you must use the restore factory settings button on the rear panel of the router (see “Restoring the Default Configuration and Password” on page 7-13).

Upgrading the Router Software

The routing software (also called firmware) of the Wireless-G Router is stored in flash memory, and can be upgraded as NETGEAR releases new software. Your router can download and install the new software, or you can download upgrade files from the NETGEAR website and manually send the upgrade file to the router using your browser.

💡 Tip: To ensure that you are always using the latest router firmware, enable the Firmware Upgrade Assistant feature so that the router will automatically detect a new version of the firmware on the Internet and alert you to its availability.

Using Network Monitoring Tools

The Checking for Firmware Updates screen appears at login unless you clear the Check for Updated Firmware Upon Log-in check box.

Figure 6-6

A screen is also provided for upgrading the router. From the main menu of the browser interface, under Maintenance, select Router Upgrade to display the Router Upgrade screen.

Figure 6-7

From this screen, you can check for new software versions by clicking the Check button. If a new version is found, you can download and install it in one step. To enable the Smart Wizard to automatically check for a new software version upon login, select the Check for New Version Upon Log-in check box.

Alternatively, you can manually install an upgrade file stored on your computer.

Using Network Monitoring Tools

Tip: Before upgrading the router software, use the router Settings Backup screen to save your configuration settings. A router upgrade might cause the router settings to revert to the factory defaults. If this happens, after completing the upgrade, you can restore your settings from the backup.

Upgrading Automatically to New Router Software

If you have selected Check for New Version Upon Log-in, your router alerts you to the new software when you log in. Otherwise, you can click the Check button in the Router Upgrade screen to search for new software.

If the router discovers a newer version of software, the message on the left displays when you log in. If no new software is available, the message on the right displays.

Figure 6-8

To automatically upgrade to the new software, click Yes to allow the router to download and install the new software file from NETGEAR.

Warning: When uploading software to the Wireless-G Router, do not interrupt the Web browser by closing the window, clicking a link, or loading a new page. If the browser is interrupted, it could corrupt the software.

When the upload is complete, your router automatically restarts. The upgrade process typically takes about 1 minute. Read the new software release notes to determine whether you must reconfigure the router after upgrading.

Using Network Monitoring Tools

Upgrading Manually to New Router Software

To manually select, download, and install new software to your router:

1. Under Maintenance on the main menu, select Router Status. Note the version number of your router firmware.

2. Go to the WGR614v9 support page on the NETGEAR website at http://www.netgear.com/support.

3. Check the most recent firmware version offered against the firmware version shown on your Router Status screen.

4. If the version on the NETGEAR website is more recent, download the file to your computer.

5. Under Maintenance on the main menu, select Router Upgrade.

6. Click Browse, and locate the firmware image that you downloaded to your PC (the file ends in .img or .chk).

7. Click Upload to send the firmware to the router.

!

Warning: When uploading software to the Wireless-G Router, do not interrupt the Web browser by closing the window, clicking a link, or loading a new page. If the browser is interrupted, it could corrupt the software.

When the upload is complete, your router automatically restarts. The upgrade process typically takes about 1 minute. Read the new software release notes to determine whether you must reconfigure the router after upgrading.

6-10 Using Network Monitoring Tools

Enabling Remote Management Access

Using the Remote Management feature, you can allow a user on the Internet to configure, upgrade, and check the status of your Wireless-G Router. From the main menu of the browser interface, under Advanced, select Remote Management.

Figure 6-9

Note: Be sure to change the router’s default configuration password to a very secure password. The ideal password should contain no dictionary words from any language, and should be a mixture of letters (both uppercase and lowercase), numbers, and symbols. Your password can be up to 30 characters.

To configure your router for remote management:

1. Select the Turn Remote Management On check box.

Using Network Monitoring Tools v1.1, May 2008 6-11

2. Under Allow Remote Access By, specify what external IP addresses will be allowed to access the router’s remote management.

Note: For enhanced security, restrict access to as few external IP addresses as practical.

• To allow access from any IP address on the Internet, select Everyone. • To allow access from a range of IP addresses on the Internet, select IP Address Range. Enter a beginning and ending IP address to define the allowed range. • To allow access from a single IP address on the Internet, select Only This Computer. Enter the IP address that will be allowed access.

3. Specify the port number for accessing the management interface.

Normal Web browser access uses the standard HTTP service port 80. For greater security, enter a custom port number for the remote management Web interface. Choose a number between 1024 and 65535, but do not use the number of any common service port. The default is 8080, which is a common alternate for HTTP.

4. Click Apply to have your changes take effect.

Note: When accessing your router from the Internet, type your router’s WAN IP address into your browser’s address or location field, followed by a colon (:) and the custom port number. For example, if your external address is 134.177.0.123 and you use port number 8080, then enter http://134.177.0.123:8080 in your browser.

6-12 Using Network Monitoring Tools

Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your Wireless-G Router Model WGR614v9. After each problem description, instructions are provided to help you diagnose and solve the problem. As a first step, please review the Quick Tips.

Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support.

This chapter includes the following sections:

• “Troubleshooting Quick Tips”
• “Troubleshooting Basic Functions” on page 7-3
• “Troubleshooting the Web Configuration Interface” on page 7-4
• “Troubleshooting the Internet Connection” on page 7-5
• “Troubleshooting a Network Using the Ping Utility” on page 7-7
• “Problems with Date and Time” on page 7-9
• “Solving Wireless Connection Problems” on page 7-9
• “Restoring the Default Configuration and Password” on page 7-13

Troubleshooting Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

1. Turn off and unplug the modem.
2. Turn off the wireless router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.

4. Turn on the wireless router and wait 1 minute.
5. Turn on the computers.

Make sure that the Ethernet cables are securely plugged in.

• The Internet status light on the wireless router is on if the Ethernet cable connecting the wireless router and the modem is plugged in securely and the modem and wireless router are turned on.
• For each powered-on computer connected to the wireless router by an Ethernet cable, the corresponding numbered router LAN port light is on.

Make sure that the wireless settings in the computer and router match exactly.

• For a wirelessly connected computer, the wireless network name (SSID) and WEP or WPA security settings of the router and wireless computer must match exactly.
• If you have enabled the wireless router to restrict wireless access by MAC address, you must add the wireless computer’s MAC address to the router’s wireless card access list.

Make sure that the network settings of the computer are correct.

• Wired and wirelessly connected computers must have network (IP) addresses on the same network as the router. The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP. Click the link to the online document “Preparing Your Network” in Appendix B, or see the documentation that came with your computer.
• Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. Your wireless router can capture and use that MAC address, as described in “Configuring Your Internet Connection Using the Smart Setup Wizard” on page 1-1.

Check the Test light to verify correct router operation.

If the Test light does not turn off within 2 minutes after you turn the router on, reset the router according to the instructions in “Restoring the Default Configuration and Password” on page 7-13.

7-2 Troubleshooting

Troubleshooting Basic Functions

After you turn on power to the router, the following sequence of events should occur:

1. When power is first applied, verify that the Power light [power icon] is on.
2. After approximately 10 seconds, verify that: a. The Power light is solidly on. b. The Internet light is on. c. A numbered LAN port light is on for any local port that is connected to a computer. This indicates that a link has been established to the connected device.

If any of the above conditions does not occur, see the appropriate following section.

The Power light is not on or is blinking.

If the Power and other lights are off when your router is turned on:

• Make sure that the power cord is properly connected to your router and that the power adapter is properly connected to a functioning power outlet.
• Check that you are using the 12V DC 1A power adapter that NETGEAR supplied for this product.
• If the Power light blinks alternately green and amber every second, the router software is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. For recovery instructions, contact Technical Support at www.netgear.com/support.

If the error persists, you have a hardware problem and should contact Technical Support at www.netgear.com/support.

The lights never turn off.

When the router is turned on, the lights turn on for about 10 seconds and then turn off. If all the lights stay on, there is a fault within the router.

If all lights are still on 1 minute after power-up:

• Cycle the power to see if the router recovers.
• Clear the router's configuration to factory defaults as explained in "Restoring the Default Configuration and Password" on page 7-13.

Troubleshooting

If the error persists, you might have a hardware problem and should contact Technical Support at www.netgear.com/support.

The Internet or Ethernet port lights are not on.

If either the Ethernet port lights or the Internet light does not come on when the Ethernet connection is made, check the following:

• Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.
• Make sure that power is turned on to the connected modem or computer.
• Make sure that you are using the correct cable:

When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable.

The Wireless light is not on.

If the Wireless light does not come on, verify that the wireless feature is turned on according to the instructions in “Viewing Advanced Wireless Settings” on page 2-10.

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration Interface from a computer on your local network, check the following:

• If you are connecting from a wireless computer, try connecting from a wired computer.
• Check the Ethernet connection between the wired computer and the router as described in “Troubleshooting Basic Functions” on page 7-3.
• Make sure that your computer’s IP address is on the same subnet as the router. For instructions, click the link to the online document “Preparing Your Network” in Appendix B to configure your computer.

Note: If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in subnet 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

7-4 v1.1, May 2008 Troubleshooting

• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try closing the browser and opening it again, or try a different browser.
• Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when entering this information.

If the router does not save changes you have made in the Web Configuration Interface, check the following:

• When entering configuration settings, be sure to click Apply before moving to another screen or tab, or your changes could be lost.
• Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration.

Troubleshooting the Internet Connection

If you can access your router but you are unable to access the Internet, you should first determine whether the router can obtain an IP address from your Internet Service Provider (ISP). Unless your ISP provides a static IP address, your router must request an IP address from the ISP. You can determine whether the request was successful using the Web Configuration Manager.

To check the WAN IP address:

1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the main menu of the router's configuration at http://www.routerlogin.net.
3. Under Maintenance, select Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network, as described in "Be sure to restart your network in this sequence." on page 7-1.

If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:

• Your ISP might require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

Troubleshooting

• If your ISP requires a login, the login name or password might be set incorrectly.
• Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name in the Basic Settings screen.
• Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer’s MAC address. In this case, do one of the following: – Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address. – Configure your router to spoof your computer’s MAC address. This procedure is explained in “Configuring Your Internet Connection Using the Smart Setup Wizard” on page 1-1.

If your router can obtain an IP address, but your computer is unable to load any Web pages from the Internet:

• Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address as described in the online document you can access from “Preparing Your Network” in Appendix B. You can also configure your computer manually with DNS addresses, as explained in your operating system documentation.
• Your computer might not have the router configured as its TCP/IP gateway. If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address as described in the online document you can access from “Preparing Your Network” in Appendix B.
• You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

7-6 Troubleshooting

Troubleshooting a Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a network is made very easy by using the ping utility in your computer or workstation.

Testing the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up correctly.

To ping the router from a running Windows PC:

1. From the Windows toolbar, click Start, and then select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example: ping www.routerlogin.net
3. Click OK.

You should see a message like this one: Pinging <IP address > with 32 bytes of data

If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message: Request timed out

If the path is not functioning correctly, you could have one of the following problems:

• Wrong physical connections
  • For a wired connection, make sure that the numbered LAN port light is on for the port to which you are connected. If the light is off, follow the instructions in “The Internet or Ethernet port lights are not on.” on page 7-4.
  • Check that the corresponding Link lights are on for your network interface card. If your router and computer are connected to a separate Ethernet switch, make sure that the Link lights are on for the switch ports that are connected to your computer and router.
• Wrong network configuration
  • Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.

Troubleshooting

Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device.

1. From the Windows toolbar, click the Start button, and then select Run.
2. In the Windows Run window, type: ping -n 10 <IP address> where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies like those shown in the previous section are displayed. If you do not receive replies:

• Check that your computer has the IP address of your router listed as the default gateway. If the IP configuration of your computer is assigned by DHCP, this information is not be visible in your computer’s Network Control Panel. Verify that the IP address of the router is listed as the default gateway as described in the online document you can access from “Preparing Your Network” in Appendix B.
• Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the account name in the Basic Settings screen.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, you must configure your router to “clone” or “spoof” the MAC address from the authorized computer. For more information, see “Configuring Your Internet Connection Using the Smart Setup Wizard” on page 1-1.

7-8 v1.1, May 2008 Troubleshooting

Problems with Date and Time

Under Content Filtering in the main menu, select E-mail to display a screen that shows the current date and time of day. The Wireless-G Router uses the Network Time Protocol (NTP) to obtain the current time from one of several network time servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include the following:

• Date shown is January 1, 2000. Cause: The router has not yet successfully reached a network time server. Check that your Internet access settings are correct. If you have just completed configuring the router, wait at least 5 minutes, and check the date and time again.
• Time is off by one hour. Cause: The router does not adjust for daylight savings time. In the E-mail screen, select the Adjust for Daylight Savings Time check box.

Solving Wireless Connection Problems

The first steps in solving wireless connection problems are these:

1. Using your wireless card’s setup utility program, make sure that your wireless card can find your wireless router.
2. Configure and test with the simplest wireless connection possible, and then add security.

The topics in this section describe these steps.

Using Your Wireless Card Setup Program

When you install a NETGEAR wireless card in your computer, a Smart Wizard utility program is installed that can provide helpful information about your wireless network. You can find this program in your Windows Program menu or as an icon in your system tray. Other wireless card manufacturers might include a similar program.

If you have no specific wireless card setup program installed, you can use the basic setup utility in Windows by following these steps:

1. Open the Windows Control Panel, and double-click Network Connections.
2. In the LAN section, double-click Wireless Network Connection.

Troubleshooting

Use the setup program to scan for available wireless networks. Look for a network name (SSID) of NETGEAR or your custom SSID if you have changed it. If your wireless network does not appear, check these conditions:

• Is your router’s wireless radio enabled? See “Viewing Advanced Wireless Settings” on page 2-10.
• Is your router’s SSID broadcast enabled? See “Viewing Advanced Wireless Settings” on page 2-10.
• Is your router set to a wireless standard that is not supported by your wireless card? Check the Mode setting as described in “Viewing and Configuring Basic ISP Settings” on page 1-5.

If your wireless network appears, but the signal strength is weak, check these conditions:

• Is your router too far from your computer, or too close? Place your computer near the router, but at least 6 feet away, and see whether the signal strength improves.
• Is your wireless signal obstructed by objects between the router and your computer? See “Optimizing Wireless Performance” on page 5-13.

If your wireless network appears and has good signal strength, configure your wireless card and router for the simplest possible connection as described in the next section.

Setting Up and Testing Basic Wireless Connectivity

Note: If you use a wireless computer to change wireless settings, you might be disconnected when you click Apply. Reconfigure your wireless adapter to match the new settings, or access the wireless router from a wired computer to make any further changes.

Follow these instructions to set up and test basic wireless connectivity. Once you have established basic wireless connectivity, you can enable security settings appropriate to your needs.

7-10 v1.1, May 2008 Troubleshooting

1. Select Wireless Settings under Setup in the main menu of the WGR614v9 router.

Figure 7-1

2. For the wireless network name (SSID), use the default name, or choose a suitable descriptive name. In the Name (SSID) field, you can enter a value of up to 32 alphanumeric characters. The default SSID is NETGEAR.

Note: The SSID is case-sensitive; NETGEAR is not the same as nETgear. Also, the SSID of any wireless access adapters must match the SSID you specify in the Wireless-G Router. If they do not match, you will not get a wireless connection to the Wireless-G Router.

3. Select the region in which the wireless interface will operate.
4. Set the channel. The default channel is Auto.

This field determines which operating frequency is used. It should not be necessary to change the wireless channel unless you notice interference problems with another nearby wireless router or access point. Select a channel that is not being used by any other wireless networks within several hundred feet of your router. For more information about the wireless channel frequencies, click the link to the online document “Wireless Networking Basics” in Appendix B.

5. Set the mode to b and g.

Troubleshooting

6. For Security Options, select None.
7. Click Apply to save your changes.

Note: If you are configuring the router from a wireless computer and you change the router’s SSID, channel, or security settings, you will lose your wireless connection when you click Apply. You must then change the wireless settings of your computer to match the router’s new settings.

8. Select Wireless Settings under Advanced in the main menu of the WGR614v9 router.

Figure 7-2

9. Make sure that the Enable Wireless Router Radio and Enable SSID Broadcast check boxes are selected.
10. Click Setup Access List.
11. Make sure that the Turn Access Control On check box is not selected.
12. Configure and test your wireless computer for wireless connectivity.

Program the wireless adapter of your computer to have the same SSID and channel that you specified in the router, and disable encryption. Check that your computer has a wireless link and can obtain an IP address by DHCP from the router.

Once your computer has basic wireless connectivity to the router, you can configure the advanced wireless security functions of the computer and router (for more information about security, see Chapter 2, “Safeguarding Your Network”).

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Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the router’s administration password back to password. You can erase the current configuration and restore factory defaults in two ways:

• Use the Erase function of the router (see “Erasing the Configuration” on page 6-7).
• Use the restore factory settings button on the rear panel of the router. Use this method for cases when the administration password or IP address is not known.

To restore the factory default configuration settings when you do not know the administration password or IP address, you must use the restore settings button on the rear panel of the router.

1. Press and hold the restore settings button for 10 seconds.
2. Release the restore settings button, and wait for the router to reboot.

If the wireless router fails to restart, or the Power light continues to blink or turns solid amber, the unit might be defective. If the error persists, you might have a hardware problem and should contact Technical Support at http://www.netgear.com/support.

Troubleshooting

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Appendix A

Technical Specifications

This appendix provides technical specifications for the Wireless-G Router Model WGR614v9.

Technical Specifications v1.0, February 2008 A-1

Wireless-G Router WGR614v9 Reference Manual

A-2 Technical Specifications v1.0, February 2008

Appendix B

Related Documents

This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product.

In addition, you can find initial setup instructions for your wireless router in the .

Related Documents B-1

B-2 Related Documents

Index

A access blocking 3-1 remote 6-11 restricting by MAC address 2-11 viewing logs 3-7 access control turning off 7-12 turning on 2-13 access points 4-10 accessing remote computer 5-2 account name 1-6, 6-2 ActiveX 7-5 adapters specifications A-1 adding custom service 5-7 reserved IP addresses 4-3 static routes 4-9 See also configuring administrator password, changing 2-14 advanced wireless settings 2-10 advertisement period 5-13 AES (Advanced Encryption Standard) encryption 2-9 attached devices 6-5 autogenerated IP addresses 7-4 automatic logout 1-4 automatic software upgrade 6-9

B backing up configuration file 6-6 backing up, transfer time 5-18 base station, setting up 4-12 basic settings 2-5 basic wireless connectivity 7-10 Big Pond 1-8 blocking access 3-1 inbound traffic 5-1 bold text xi broadband Internet 5-16 broadcast status 6-3

C cables, checking 7-2 card, wireless, setting up 7-9 channel, frequency 2-7 channel, wireless port 6-3 communication mode 2-7, 6-3 configuration file backing up 6-6 erasing 6-7 managing 6-6 configuring advanced security 2-10 basic security 2-5 DMZ server 4-7 Dynamic DNS 4-5 LAN IP settings 4-1 NAT 4-8 port forwarding 5-6 port triggering 5-9 repeater unit 4-13 user-defined services 3-4 WPA security 2-9 See also adding connection mode 1-8 connection status settings 6-4

Index-1

connection types 5-16 content filtering 3-1 crossover cable 7-4 CTS/RTS Threshold 2-11 custom service (port forwarding) 5-7 Customer support 1-ii

D data packets, fragmented 5-15 date and time, troubleshooting 7-9 daylight savings time 3-6, 7-9 default DMZ server 4-6 default factory settings listed A-2 restoring 7-13 default gateway 6-4 default LAN IP configuration 4-2 deleting configuration 6-7 device name 4-2 DHCP server 4-2, 6-4 DHCP setting 6-2 disabling firewall 4-6 wireless client association 4-11 DMZ server 4-6 DNS servers 5-2 Documentation Web page 1-4 documents, reference B-1 domain name 1-6 Domain Name Server (DNS) addresses current 6-2 entering 1-6, 1-9 troubleshooting 7-6 Dynamic DNS 4-4 dynamic IP addresses 1-6 DynDNS.org 4-4

E electromagnetic emissions, specifications A-1 encryption 2-1 encryption keys 2-8 environmental specifications A-1 erasing configuration 6-7 Ethernet light, troubleshooting and 7-3, 7-4 Ethernet MAC address 6-6

F factory default settings restoring 7-13 filtering content 3-1 firewalls disabling 4-6 overview 2-15 Firmware Upgrade Assistant 1-3, 6-7 firmware version 6-2 fixed font text xi fixed IP addresses 1-6 Fragmentation Threshold 2-11 fragmented data packets 5-15 frequency, channel 2-7

G generating encryption keys 2-8 Gigabit Ethernet 5-17

H hardware version 6-2 host name 1-6, 6-2, 6-6 HTML version, printing xii

I idle time-out 1-8 inbound traffic, allowing or blocking 5-1 interface specifications A-1 interference, reducing 5-14 Internet connection

Index-2

troubleshooting 7-5 Internet light, troubleshooting and 7-3 Internet port, status 6-2 Internet Relay Chat (IRC) 5-3 Internet services, blocking access 3-3 interval, poll 6-5 IP addresses autogenerated 7-4 blocking access by 3-5 current 6-2 dynamic or static 1-6 LAN 4-2 registering domain name and 4-4 reserved 4-3 IP subnet mask 4-2, 6-2 ISP settings, basic 1-5 italic text xi

J Java and JavaScript 7-5

K keys, encryption 2-8 keywords, blocking by 3-1 knowledge base 1-4

L LAN IP setup 4-1 LAN path, troubleshooting 7-7 LAN port settings 6-2 lease, DHCP 6-4 Legacy mode 2-7 local servers, port forwarding to 5-6 logging in 1-2 login required 1-7 logout, automatic 1-4 logs time-stamping entries 3-6 viewing 3-7

M MAC addresses attached devices 6-6 current 6-2 entering 1-6 restricting access by 2-11 managing router remotely 6-11 manually upgrading software 6-10 metric value 4-10 mixed mode encryption 2-3, 2-9 mode, communication 2-7, 6-3 MTU size 4-7, 5-15

N NAT (Network Address Translation) 4-6, 4-8, 5-2 NetBIOS host name 6-6 network protocols, specifications A-1 Network Time Protocol (NTP) 3-6, 7-9

O obstructions, connecting through 5-17 Open System authentication 2-7 optimizing performance 5-13

P passphrases 2-7, 2-8, 2-9 password changing 2-14 restoring 7-13 path, testing 7-8 PDF, printing xii performance, optimizing 5-13 physical specifications A-1 ping 4-7, 7-7 placement, router 5-14 poll interval 6-5

Index-3

Wireless-G Router WGR614v9 Reference Manual

port filtering 3-3
port forwarding
 configuring 5-6
 example 5-5
port numbers 3-3
port status 6-5
port triggering
 configuring 5-9
 example 5-3
portmap table 5-13
power adapter, specifications A-1
Power light, troubleshooting and 7-3
Powerline HD products 5-17
PPPoE (PPP over Ethernet) 1-8, 7-5
PPTP (Point to Point Tunneling Protocol) 1-7
Preamble mode 2-11
primary DNS server 1-6, 1-9
printing manual xii
protocols, specifications A-1

R

radio, wireless 2-11, 6-3, 7-12
range, router 5-13
reducing interference 5-14
reference documents B-1
region of operation 2-6
registering 1-ii
releasing connection status 6-4
remote devices, testing path 7-8
remote management 6-11
renewing connection status 6-4
repeater units 4-13
requirements, speed 5-17
reserved IP adresses 4-3
Resource CD 1-2
restarting network 7-1
restoring
 configuration 6-6
 default factory settings 7-13

restricting access by MAC address 2-11
revision history xiii
route name 4-9
router status, viewing 6-1

S

scheduling blocking 3-5
secondary DNS server 1-6, 1-9
security
 options, compared 2-2
 setting up 2-1
service name 1-8
service numbers 3-4
services, blocking 3-3
setting time 3-6
setup information, gathering 2-4
Setup Manual 1-2
Shared Key authentication 2-4, 2-7
Smart Setup Wizard 1-1
software, upgrading 6-7
specifications, technical A-1
speed requirements 5-17
SPI (Stateful Packet Inspection) firewall 4-6
spoofing MAC addresses 1-6
SSID 2-6, 6-3, 7-11
SSID broadcast 2-11, 7-12
static IP addresses 1-6
static routes 4-8
statistics, usage 6-4
status lights, troubleshooting and 7-3
status, viewing 6-1
streaming video and audio 5-17
subnet mask 4-2, 6-2
Support 1-ii
system up time 6-5

Index-4

Wireless-G Router WGR614v9 Reference Manual

T

• TCP/IP network, troubleshooting 7-7
• technical specifications A-1
• Telstra Bigpond 1-8
• testing wireless connections 7-10
• time of day, troubleshooting 7-9
• time to live, advertisement 5-13
• time, setting 3-6
• time-out
  • idle 1-8
  • port triggering 5-11
• TKIP (Temporal Key Integrity Protocol) encryption 2-9
• transfer time (backing up) 5-18
• troubleshooting 7-1
• trusted user 3-3
• typographical conventions xi

U

• Universal Plug and Play (UPnP) 5-12
• up time, system 6-5
• upgrading router software 6-7
• URLs
  • typography for xi
  • Web Configuration Manager 1-3
• usage statistics 6-4
• user-defined services 3-4

V

• viewing
  • advanced wireless settings 2-10
  • attached devices 6-5
  • basic security settings 2-5
  • logs 3-7
  • status 6-1

W

• WAN IP address, troubleshooting 7-5
• WAN setup 4-6
• Web Configuration Interface, troubleshooting 7-4
• Web Configuration Manager 1-2
• WEP encryption 2-3, 2-7
• wildcards, DNS and 4-5
• Wireless Card Access List 2-11, 2-12
• wireless card, setting up 7-9
• wireless connection type 5-17
• wireless connection, troubleshooting 7-9
• Wireless Distribution System (WDS) 4-10
• wireless network name 2-6, 6-3, 7-11
• wireless port settings 6-3
• wireless radio 2-11, 6-3, 7-12
• wireless repeating function 4-10, 4-11
• wireless security, setting up 2-1
• wireless settings
  • advanced 2-10
  • basic 2-5
  • gathering information 2-4
  • testing 7-10
• wireless specifications A-2
• WMM (Wi-Fi Multimedia) 5-14
• WPA2-PSK encryption 2-3, 2-9
• WPA-PSK + WPA2-PSK encryption 2-3, 2-9
• WPA-PSK encryption 2-3, 2-9

Index-5

Index-6