Re: Will 911 Difficulties Derail VoIP?
Not all Service Providers are scrambling. The better business oriented VOIP service providers are diligently maintaining phone location databases that interface with their switches and provide correct and normal location info to 911 dispatchers.
I am with CallTower, who is a 5 year old VOIP unified communications company. We are oriented toward companies with 11 - 1000 employees and in our agreement with our customers, is a clause to be initialed that the customer must inform us if they move one of our Cisco phones to other premises. And when our customers move office premises, we update our location database and do it with pride and accuracy.
While our service product is designed to deliver Fortune 500 feature sets to smaller businesses, and our high value product allows us to incur the expense of accurately maintaining our 911 database, we would welcome strong guidelines that require others to do the same. The cost of inaccurate (or missing) 911 location info is not only potentially life-threatening to VOIP users, it loads additional cost onto the emergency response system.
Thanks for listening.
harris
Jack Decker wrote:
read more and respond »Posted 5 years ago by lookemintheye in General Telecommunications Forum
