SBC (PacificBell) getting worse
I wonder is it possible to have worse DSL experience than mine. Anyway, here is what happened.
First, when I signed up, they promised not to charge installation fee. They charged it anyway.
Second, they had never told me that my place was too far away from their central office until I had subscribed for almost 3 years. They told me the truth only because connection was getting worse and they couldn't fix it.
Last, but not least, I still have to pay for all the down time. Outrageous, isn't it?
It's indeed getting worse. It was down for 4 days last week, 2 days so far this week, and there is no sign of it being fixed soon. Finally, enough is enough, I called to cancel my subscription.
Some of you may be wondering why I dont argue with them to get refund. Well, I did call for installation fee, but they refused.
If you think this is bad enough, it gets a lot worse when it comes to regular phone line problem. During the past 10 years, I have had such problems a few times. None got solved smoothly. Typically, I have to wait a long time for a representative, then s/he would insist that my line is fine. If I could come up with some solid proof, s/he would insist that the problem is in my home and I'll have to pay.
It happned once that I even had to file complaint with State attorney to get the problem fixed, because no matter how good my proof was, their representative just wouldn't listen.
If only we can have more than one local phone company, then I would switch in no time.
read more and respond »Posted 5 years ago by keelung in Digital Subscriber Line
