She bought an iPhone and returned it. AT&T kept charging her for it [telecom]

There are tales of customer service that truly boggle the mind. This may well be one of them.

By Chris Matyszczyk for Technically Incorrect

You don't always know whom you're going to annoy.

But if you're going to annoy a customer, it's probably unwise to annoy someone who's won the George Polk Award for legal reporting.

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Posted 5 years ago by Moderator in General Telecommunications Forum

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