Move from Sonicwall to... ?
I've had it with Sonicwall and am looking for recommendations for other firewalls that people have used with success that won't break the bank.
I currently have 15, 3 pro series (230 and 2040) and the rest a mix of tele's and tz's remote workers. VPN's to the main office from the rest, nothing fancy. Between 75 - 100 rules on the larger firewalls.
Let me first mention the things I hate about Sonicwall that I do not want to see from the next vendor.
- charges for firmware updates to fix broken features (i.e. features that are broke out of the box)
- support requests that are never answered and are forever "in process"
- live support that can't help you, or simply speak your language (idea: perhaps I should improve my Spanish - then perhaps I can get a native Spanish speaker on the phone when prompted)
Ever since they purchased MailFrontier, the support for that has basically disappeared. Here at my office we say they've been Sonicwalled.
I haven't worked with any other products in 5 or 6 years, but I do remember Cisco support being great and working with me over the phone (sometimes even logging in to the device when necessary) to get a problem resolved). If Cisco is the only company offering that level of support (is it still what it used to be?), I would consider going with them. Hopefully somebody else out there can provide reasonable support though.
Things I'd like to see -
- Reliable remote devices for home users (work well on cable/dsl lines)
- Reliable and full featured wireless support for above
- Phone and email/ticket support that answers promptly
- Free fixes and security updates during the life of the product (is this even an option anymore?)
- Solid web interface (command line interface not necessary but is a major plus)
- Reliable hardware based VPN connections - I don't need software VPN support on the firewall
- QOS
I don't think I'm asking for much, I just need a company that does all of this well. No mroe headaches!
Cheers, Jesse
read more and respond »Posted 5 years ago by Jesse in Networking Firewalls
