[Telecom] More 911 troubles reported

The Bucks County Courier Times reported more troubles with 911 centers failing to send timely assistance or deal properly with callers.

Is this a problem in 911 call centers? Have they become too centralized and remote from the dispatchers who actually direct personnel? Perhaps a closer look is needed at how 911 call centers work, and how [they're] different from [traditional] dispatching centers.

It seems to me that a common characteristic of 911 call centers is centralization for a large geographic area and of course consolidating police, fire, and ambulance calls to one operator, as opposed to the previous practice of separate operators for each class of service.

In this latest case (reported below), a high school wrestler was injured at a meet at the school. The dispatcher was told exactly where to send the ambulance, including which door to use [at] the sprawling school complex. The dispatcher first sent the ambulance to a YMCA, then to a different high school, and finally to where it was needed.

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Posted 5 years ago by hancock4 in General Telecommunications Forum

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