Monitoring station response time
This morning I my alarm system was triggered. Fortunately it was a false alarm, no damage or injury occurred.
I checked on my watch as the alarm system released the phone line and then waited for a phone call from the monitoring station. It took 3 minutes and 18 seconds for the phone to ring.
Their excuse for the delay is that they were busy.
What is considered a maximum acceptable response time when phoning a residence following an alarm?
read more and respond »Posted 5 years ago by Warren in CCTV, Alarms and other Physical Security
