CO question [telecom]

My Verizon dialtone service is out. DSL works ok. When I finally reached an 'agent' by repeating 'agent' in the voice prompts, I explained that I had battery on the line and sidetone and I had checked the NID/demarc.

The problem clearly was not at my home, even though they insisted they would be out Thursday- five days later. FRUSTRATING.

Assuming I'm correct and the problem is not at my home, they said it could either be in the CO, or some other device/location between my home and the CO. What are they referring to? Does that serve a neigborhood or a group of numbers in an exchange, i.e. 1234-1254, or something like that. TIA for your answer.

mm

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Posted 5 years ago by Michael in General Telecommunications Forum

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