HTC admits customers have Nexus One 3G trouble, not yet blaming the phone
If samples from customer support threads are an accurate indicator, hundreds and perhaps thousands of early adopters of Google's Nexus One phone aren't looking for humanity from some pinstripe or tapered edges, so much as from customer support.
A spokesperson for HTC, the manufacturer of the Nexus One phone sold by Google and deployed thus far on T-Mobile's GSM network, told Betanews late Monday evening that it is aware of the magnitude of 3G connectivity problems reported by customers nationwide since last week. As of Monday evening, several hundred messages were posted to Google's support Web site, many reporting essentially the same problem: For the most part, their 3G connections are spotty and variable; and for some, 3G is non-existent.
Contrary to reports, however, HTC is not acknowledging a problem with the phone. As of now, the T-Mobile network remains equally suspect, especially amid the complete lack of much news whatsoever, including to its customers, from Google.
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Nexus One is far from the first smartphone with 3G problems in the early going. The first US-based Apple iPhone 3G models were plagued with network trouble initially, as was the BlackBerry Bold 9000 -- both on the AT&T network. Early troubles with the BlackBerry Storm on the Verizon Wireless network were traced back to the phone.
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