I wrote the subject article awhile back and am sharing it here for any members working with Telecom/IT issues for their organizations.
Here's a brief snippet.......
"Business communications has always been a challenging arena for management....subject to cost, function, reliability, and other pressures and concerns. The emergence of VoIP technology....and specifically application to PBX systems via IP based protocols....has provided an enormous opportunity for companies to reap many benefits."
It's too long to post here so to read the entire article visit this link:
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God Bless, Michael Lemm FreedomFire Communications
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