Trouble-shooting "message waiting" light
I am not sure this is the right forum to be posting to; if not, is there a better one? Anyway, I am at my wits end with a simple little problem which I hope someone can help me understand.
I have a 2 line telephone connected with a single (4 stranded) cable to the panel in the basement. I have "call answering" from Verizon - basically home voice mail. When there's a message waiting, the dial tone stutters, which is how you know to call and check your messages. The phone has a little light that blinks, even without picking up, to tell you there's a message waiting too. Somehow it must be detecting the stuttering itself and lighting up. So far so good.
The problem? When there's a message waiting on line 2 the telephone detects it and lights up the message waiting light. However, when there's a message waiting on line 1, it doesn't detect it, which means that I have to constantly pick up the phone to listen for the stuttering dial tone. By the way this happened from the very first day I hooked up the phone.
Here is everything I've done to trouble shoot this:
- I exchanged the phone for a new one. Didn' help. Has the same problem
- doesn't detect a message waiting on line 1.
- I plugged the phone into the corresponding RJ11 on the panel in the basement, and it works correctly, it detects a message waiting on either line.
- I reviewed the wiring hook ups (color of each strand) really carefully and I really believe it is correct, although I don't know a definitive way to prove it.
- I even switched around some of the colored strands in case that might make a difference - it doesn't.
Not knowing exactly how the detection works I can't diagnose this further. Can anyone help?
Thanks!
read more and respond »Posted 5 years ago by pitosalas in General Home Automation
