SB5100 Question
I've been corresponding with Motorola and talking to Comcast about a problem that I've posted here before. I can get a solid internet connection if there is no splitter between the wall jack and the modem. Power Level reads -1dB and sometimes
-2dB. With a splitter added so that I can feed the TV tuner, the power level reads -5dB. While TV reception is fine, I cannot get and maintain an internet connection. Have tried several splitters, changed cables and whatever without success. The software level is 2.3.1.3 FWIW Motorola says that the modem should work with the level between -15 and 15. Why should I not suspect the modem itself? Guess I don't understand how the modem works. There seems to be very little that I can do muself - everything has to be done by the ISP.
read more and respond »Posted 5 years ago by Jim T. in Cable Modems
