Trying to setup a call center queue
PBX - D308 VoiceMail - TVS50
I have a Phantom extension (110) that rings a bunch of phones. There is a general mailbox that is associated with that phantom extension. I would like to have calls that go through to this extension ring all phones, then if no one answers, give the caller the option to continue to hold or leave a message. Currently, the phantom extension will ring and then the system will say: "Sorry, no one is available to answer the call. To leave a message press 1" . PleaseHelp. I can't figure this out!!!!
Here is my current configuration:
PBX Type [ TD308 ] Operator Transfer Sequence [ FXD ] Extension Transfer Sequence [ FXD ] Alternate Extension Transfer Sequence [ FXA ] Reconnect Sequence on Busy [ FX ] Reconnect Sequence on No Answer [ FX ] Reconnect Sequence on Refuse Call [ FX ] Light-On Sequence for Message Waiting Lamp [ F ] Light-Off Sequence for Message Waiting Lamp [ F ] Call Waiting Sequence [ 1 ] Release Sequence for Call Waiting [ F ]
Does anyone know how to setup a phantomn extension that will act like a call queue? Thank you in advance.
Brian Fleishman Jaydien Network Solutions
Posted 5 years ago by bfleishman in General Home Automation
