Linksys cable modem questions

I bought Comcast's upgrade from 4 to 6 MB in Montgomery County MD, but noticed that not only was I not getting 6 MB, I wasn't even getting 4, as determined by multiple test sites (bandwidthplace, testmy.net, speakeasy.net and others). When I went to the 192.168.100.1 page my several year old Linksys BEFCMU10, version2 was recorded as a DOCSIS

1.0 device, with firmware 1.07.

First read I got back from Linksys support was that the modem could not be upgraded and I'd need to buy a new one to get 6MB download. So I bought a version 3, and now I can get better speeds, (usually around

4.8, with 6.0-6.5 when I hook my PC directly to the modem instead of the Linksys befsr41 router). However, I was wondering if I got the right answer from Linksys-- while I still have time to return the new modem for credit. I called Linksys again, and this time the tech support person said that Comcast has more recent firmware than 1.07 and should be able to push upgrade my version 2 to the DOCSIS 1.1 standard. When I called Comcast tech support they knew nothing about it.

So what's going on-- was the old modem the reason I couldn't get even

4 MB? Does it matter if the modem is DOCSIS 1.0 or 1.1, and can that modem be upgraded by Comcast? read more and respond »

Posted 5 years ago by Mark Klebanoff in Cable Modems

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