Linksys wireless router - BEFW11S4 ver 4 - unique email problem - help?

This is a new router with the latest firmware.

If I connect "wirelessly" from my ThinkPad --- I can:

- send an email

- receive an email

- surf the Internet

However:

I can NOT:

- REPLY to an email I receive - computer tries to send it --- but after a minute --- stops --- and email sits in the "outbox." Additional attempts to send it also fail --- with the same result.

- FORWARD an email I received - computer tries to send it --- but after a minute --- stops --- and email sits in the "outbox." Additional attempts to send it also fail --- with the same result.

If I take the router out of the circuit --- and connect directly (by wire) to the modem --- everything is fine --- I can send, receive, reply and forward.

This problem is repeatable --- every time. I just send a one word email to myself --- and am unable to reply to it --- or forward it --- when connected wirelessly. I am on Bell Sympatico - high speed.

It therefore appears that the "problem" is isolated to the router.

I have spoken with the support staff at Linksys --- (several calls --- total of 2-3 hours) and they have not been able to resolve the difficulty. They confirm I have the latest firmware, We even re-set default setting and re-installed --- twice --- no improvement.

If you have any suggestions (hopefully solutions!) I would appreciate receiving them.

Thanks

Dave

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Posted 5 years ago by db in Wireless Networking

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