residential dsl service at office building
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Posted by buildmorelines on September 3, 2004, 6:21 pm
Please log in for more thread options bussiness DSL over their residential plans. They sent me a letter telling me to call them and have my service reconfigured with a better benifits package at the same price, well what happened was they said their current rate was a accident, and I either downgrade my existing service plan to get my old price, or pay $25 more for my current service plan. They say that I have no written agreement with them and any verbal agreement with any reprentative is not listened to. This is the last straw with SBC/SNET. I can find residential adsl packages that have 2x the speed and 1/2 the money. Now I have this service for a suite/office in a multi-tenent office building. I dont need business plans, first SBC/SNET doesnt give SLAs, has many service outages, no benifit of a bussiness plan over a residential and gives me a PPPOE line on a bussiness plan. I dont do any web serving or run any servers (is RealVNC count as web serving?), I am basically the only user of the line and I am not there 24/7, and I dont have 40 stock traders working from their desks 24/7 over my dsl line. Now I want to get a residential service plan from some non-SBC/SNET ISP. Do ISPs refuse to service a address in a office building with a residential plan? If I order a self install, if the ISP find out will they cancel my service? Can I argue my way with it? Can a business location get a residential line? | |||||||||||||||||||
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Posted by George Pontis on September 3, 2004, 9:59 pm
Please log in for more thread options This is an oft-repeated story. Check dslreports.com for some other alternatives to SBC in your area. For example, Sonic.net. | |||||||||||||||||||
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Posted by DR News Reading on September 6, 2004, 5:13 am
Please log in for more thread options > Now I want to get a residential service plan from some non-SBC/SNET
> ISP. Do ISPs refuse to service a address in a office building with a > residential plan? If I order a self install, if the ISP find out will > they cancel my service? Can I argue my way with it? Can a business > location get a residential line? It's done for historical reasons. The idea was the business customers subsidize the residential to keep the residential rates lower. The demarcation is almost usually based on location. Your options are limited unless a small local ISP will give you a break. But they also have to pay more for the use of business lines than residential. | |||||||||||||||||||
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> bussiness DSL over their residential plans. They sent me a letter
> telling me to call them and have my service reconfigured with a better
> benifits package at the same price, well what happened was they said
> their current rate was a accident, and I either downgrade my existing
> service plan to get my old price, or pay $25 more for my current
> service plan. They say that I have no written agreement with them and
> any verbal agreement with any reprentative is not listened to.
>
> This is the last straw with SBC/SNET.