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February 28, 2008, 4:45 pm
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Hi my name is Jenny R. and I work with Embarq Customer service. I saw
that you had some questions on the High Speed before you signed up. I
wanted to clear up any questions that you may have...if you want you
can email me directly at firstname.lastname@example.org or you can Private
message me. Some of the questions that you had addressed, was about
taxes, on the "up to" 768 speed the total taxes on your billing would
be around $10-$12 per month. and that includes your local services.
The reason they have that your speed is not guaranteed, is because they
are "Up to speeds" meaning that you may not always hold a 768K
connection , it may drop at times. The contract to get the 19.95
pricing is 1 year. any cancellation before such time will result in a
ETF of $99. Also the S&H of modem is 14.95 and the activation fee is
$15 which you stated, this is a one time charge. If you have anyother
questions, please get in contact with me, and i'll be happy to assist
you in anyway that i can.
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