Hello, would appreciate any help or pointers you may have.
I have Verizon DSL without voice since early April.
About two weeks ago, we noticed that the "INTERNET" light on the modem/router turns red, a few times a day lasting about 10 minutes each time. The DSL light also blinks (not in sync) many times a day.
I talked to Westell, the modem manufacturer, and they think it is a problem with the DSL line.
I contacted Verizon DSL technical support numerous times, by phone, online form, online chat. All they would do was to perform connection tests, which did not report any problems. I tried to tell them the DSL connection is not gone completely, just that it would disconnect itself quite frequently.
I have to say that most of the agents I talked to seemed not to have the faintest ideas. They just seem to want to get rid of me without providing any reliefs. When I talked to one agent on the phone, she suggested I send in the problem using the online form. When I sent it in using the online form, the reply e-mail asked me to call them on the phone.
Below is an extract of the log from the modem. We have disabled time out.
We appreciate your kind help. Thank you in advance.
Cheers, Bernard
--------- SUN JUL 09 15:34:21 2006 Setting System clock to Local time SUN JUL 09 15:34:19 2006 SUN JUL 09 15:34:21 2006 PPP CONNECTED on VPI 0 VCI 35 SUN JUL 09 15:34:21 2006 Connecting session(0): Auto Registration due to Manual Connect SUN JUL 09 15:34:12 2006 Disconnecting session(-1): due to PADT received SUN JUL 09 15:34:12 2006 Received PADT for session id 58093 SUN JUL 09 15:34:12 2006 PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down SUN JUL 09 15:34:12 2006 Disconnecting session(0): Auto Registration due to dsl Restart SUN JUL 09 15:34:03 2006 US Atten: 27.0 DS Atten: 38.5 SUN JUL 09 15:34:03 2006 US Margin: 10.0 DS Margin: 26.0 SUN JUL 09 15:34:03 2006 US Tx Power: 11.9 DS Tx Power: 9.3 SUN JUL 09 15:34:03 2006 US DSL Rate: 768 kbits/sec DS DSL Rate: 3360 kbits/sec SUN JUL 09 15:34:03 2006 WanMgr reports DSL is UP SUN JUL 09 15:33:46 2006 WanMgr reports DSL is Down SUN JUL 09 14:21:07 2006 Setting System clock to Local time SUN JUL 09 14:21:04 2006
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