Guess I'm Not Getting SBC DSL

Gawdalmighty! Just call the damn number! Sheesh!

-Frank

"YOU INCOMPETENT FUCKS! WHY THE HELL COULDN'T YOU TELL ME *BEFORE* I SPENT ALL THAT TIME FILLING OUT YOUR FUCKING FORMS INSTEAD OF MAKING ME WASTE MY TIME?!?!?!?! FUCKING ASSHOLES!!!! "

1. You rant language above isn't exactly productive, forget the fact that it's immature.

1. In the time you took to post this, you could have called and resolved the problem.

snipped-for-privacy@yahooNOSPAM.com (Scott en Aztlán) wrote in news: snipped-for-privacy@4ax.com:

Call 'em up and find out. Be sure to let them know about the apparent bait-and-switch you think they're pulling.

Perfect! Both you can SBC are as happy as possible.

You, because you will not have to deal with people who cannot match your expectations.

SBC because they will not have a difficult customer. Not all customers are worth serving.

Personally, I've never had a problem with SBC. I adjust my expectations for the very low price. Oh and BTW, the Internet is designed to be down. Expecting any one host to be up all the time is a fantasy. I've seen everyone down at one time or other. I've seen Google down. And those are host specialists. Expecting a routing specialist to know how to run hosts is even less realistic.

-- Robert

Try Sonic.net

But then he would not have been able to complain here. And now whenever anyone writes about SBC, he'll be able to say how they suck, like he does with rebates.

Bill

That's what I was about to say! After surviving a year of DSL Extreme and their substandard customer service, and finding that they didn't even value me enough as a customer to give me an incentive to stay with them, I switched to Sonic and have gotten nothing but great service. Can't beat $25 a month for 3000/450 service (of which I get

Look to the little co's for better service. Use DSLReports.com to find what is available in your area and find what other customers are saying.

One thing that turned me off on SBC was all that proprietary bloatware that they make you install on your PC. When I had it a couple of years ago I just set up a PPPoE connection and didn't have to install it. Now, though, when my sister decided to install it and I helped her get going, I noticed that they have some code in their (proprietary) modem that only gets activated when you install the software. So now, you are over a barrel with SBC!

So far I love Sonic.net and their no-frills DHCP connection. No fiddling around with passwords and crap like with PPPoE, just plug it in and you are connected.

Desert Tripper wrote in news: snipped-for-privacy@4ax.com:

It must depend on where you live or something. I just helped a friend of mine get SBC going and I didn't install any of SBC's software. He got a

To be fair now if I had read your message a couple of weeks ago I would have told my friend to find out if Sonic.net is available and try them, I like the speed you quote and the lack of PPPoE.

I don't know, Scott - what did they TELL you when you called the 800 number to complain?

Since Best Buy has been signing people up for the $14.95 price in the store for several months, I doubt if they would have a problem with taking your order at that price over the phone.

Bullshit! I just helped my best friend's 80 year-old mother set up SBC/Yahoo DSL last week - without installing any of SBC's software.

Thank you - this is timely. I have been with Sonic for about 4 years now because of the shell access (I'm reading this on TIN) but despite that I am a technical idiot and started to sign up for their DSL deal last week, then chickened out due in part to not knowing if my computer had the NIC card or whatever that is needed. Plus the deal sounds too good to be true. (and no, I really don't workfor them - I am in Los Angeles and when my old ISP discontinued shell access, a bunch of us moved to Sonic. To date, I ahve never had a busy signal or a problem. And tech support knew how to help me get my Amiga online!)

So thanks for the reassurance, I will sign up tomorrow. Hilda

I just might have done that, IF these INCOMPETENTS hadn't WASTED MY TIME by having me fill out several pages of forms that apparently went straight into the bit-bucket.

Let's face it - if these people are too incompetent to design an order entry system that works reliably, how good can they be at running an Internet service? An ISP is a hell of a lot more complicated than a web page...

Heh heh - the SBC signup offer involves a $50 mail-in rebate. I should have known. ;)

I have had SBC DSL for for coming up on three years. With an inexpensive router I have never loaded any of their software onto my PCs. My Mac has PPPoE on board so no software or router is necessary should I care to run it that way.

My experiences with SBC DSL performance differs depending on where I get it. I had upgraded service when I lived in Concord, CA and it was very reliable. The best they claim to be able to give me at my home in Sacramento is 380K (or whatever the basic speed is) and it has intermintent trouble that can drive me nuts.

Like my house in Concord, I have fiber to the house in Sacramento. The Sacramento provider, SureWest, advertises DSL busting speed 10 times over, but so far I have not been impressed with how often some SureWest customers I know have to get repair services dispatched. Astound ran the fiber to the house network in Concord and most people I knew using the service were very happy with it.

I am using an SBC modem on a Sprint/Earthlink DSL line with no problems at all. I didn't have to install any of the software that you mention and am having excellent service from the modem.

I went looking for other modems when the one that Spint currently supports DOESN'T support X-Box live. My son subscribed but couldn't get out of the house. After many calls to the modem company and Sprint and Earthlink we determined that it was the modem. The modem manufacturer then admitted that they are working on the problem.