My friend has Earthlink DSL on same Verizon phone line as his HP 3015 all-in-one machine which he uses only for FAX function (not connected to computer). When he sends/receives FAX, it disconnects his DSL. He has to shut off his computer (not DSL modem) for a while, then when reboots DSL usually comes back. Talked to Earthlink, they suggested reset/reconfigure DSL, but same thing over again next FAX use. Tried Excelsus Z-230 PJ filter between HP 3015 and phone line, but that kills FAX function all together - it won't send or receive. Have talked to Excelsus, without remedy; they don't thin it's a filter problem. HP not much help because 3015 is out of warranty - they want $25.00 to discuss further. Anybody here had any similar problems??
- posted
17 years ago