Change DSL provider

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I would like to change my DSL provider from my local ISP, who actually
buys the DSL service from BellSouth (BS), directly to BS.  I want to
minimize any down-time without DSL, so I was thinking that I would
order DSL FastAccess from BS and then when the modem from BS arrives I
would swap it out with my ISP modem and configure it and get it
working. Then I could cancel my ISP DSL service. Prior to canceling my
ISP DSL I would therefore effectively have two DSL services over the
same line: with the service being determined by which modem is
connected. Of course, only one modem would be connected at any given
time.

Would that procedure work or do I have to cancel (shut down) my ISP
DSL service first?
--
At first they laugh at you, then they ignore you, then they fight you, then you
win.

Re: Change DSL provider




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Nice idea but there is exactly ZERO chance that it will work the way you
described.
Old service must be disconnected before the new one is activated.

Most likely you will be without service for a few days.
Ask Bell South what you should do.  They might be able to take both orders
and associate them so that your outage is only a few hours (if you get real
lucky).



Re: Change DSL provider


On Sat, 24 Jun 2006 13:24:19 GMT, "Ken Abrams"

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Thanks for the comments Ken. I was hoping that the connection was
entirely controlled by the modem, but I guess that is not the case?

Best regards,
--
At first they laugh at you, then they ignore you, then they fight you, then you
win.

Re: Change DSL provider


Vic Dura wrote:
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The later. But Bellsouth might be able to make it happen without much if
any downtime. No mater how neutral they claim to be my experience is
things in favor of BS happen much more cleanly than the other situations.

Now that you've made this choice, are you sure? I've had nothing but bad
experiences with BS for years. Tech support out of India. Canned answers
no mater if the question fits the script. And on and on and on.

Re: Change DSL provider


wrote Re Re: Change DSL provider:

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Well, I'm not really sure, but I've been having pretty bad customer
support with my current ISP (Hiwaay.net). It took me ten days to
convince them that there was a severe connectivity & speed problem
between my phone company NID and the rest of the world. When I finally
got them to call BS, they came back with ".. oh yes, there seems to be
a problem and BS is working on it.."  I was telling them that on the
second day.

I knowingly signed up with this ISP at $12/month more than BS would
charge for the DSL because I expected them to provide better service
than BS would provide. I don't like BS and I don't like to deal with
them so I figured it would be worth the $12/month to have the ISP
handle it. An initial DSL problem was handled just as poorly by the
ISP. That's 2/2 and I'm beginning to wonder if it's worth the extra
$12/month.

I can't imagine BS being worse, but then I didn't know about the India
tech support. That is something I don't like at all (and the reason we
moved away from DELL computers).
--
At first they laugh at you, then they ignore you, then they fight you, then you
win.

Re: Change DSL provider


Vic Dura wrote:
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I like Portbridge in Raleigh, NC. Pricing the same as BS, but if I had
to I could drive over to their office. Real nice folks. Use DSL reports
to see who's near you and has good ratings.


Re: Change DSL provider



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One thing you might want to consider before switching is what affect
AT&T's new privacy policy will have on Bell South.  AT&T just put a new
privacy policy into affect and it's been getting a lot of bad press, my
understanding is that AT&T can track everything you do and then do
whatever they want with that information.  Since AT&T is in the process
of acquiring Bell South I would expect Bell South it change to a similar
policy or AT&T's policy will apply to Bell South once the acquisition is
complete.

Re: Change DSL provider


wrote Re Re: Change DSL provider:

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I didn't know that. Thanks for the warning.
--
At first they laugh at you, then they ignore you, then they fight you, then you
win.

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