SMC tech support CLUELESS online led not according to manual NEW ADSL
Bookmark this page:
 Yahoo!
 Google
 Windows Live
 del.icio.us
 digg
 Netscape
|
|
||||||||||||||||||||||||||||||||||
|
Posted by suguru on November 30, 2005, 5:53 am
Please log in for more thread options I just purchased a new SMC7904BRA which only works once in a while under Windows. The ISP set it up. It doesn't respond under Suse or Knoppix when Firefox or Konquerer gives it http://192.168.2.1 I called SMC tech support for more than an hour mostly to answer questions about where I bought, who am I, etc. all for their benefit. When I started asking questions they were CLUELESS about the online led not staying on according to their manual. The bottom line was they just said if the modem ever worked once then there was nothing wrong with the modem, everything was my errors or errors from the ISP. Most people would just give up but I want to know if SMC publishes false information or is it only the tech support people in India. I also sent them an eMail with all of the logs. I guess they got what they wanted because they did not reply and I have been removed from the SMC customer database. The tech support person also said in the database that I had not purchased within the last 90 days. On the contrary I told him I had purchased it the day before. If anyone can help me please do so. I thought the led might not always glow because I am using pppoAtm. I also thought it might not connect from linux because I might need to do something special in Suse or Knoppix before I shot 192.168.2.1 at it from the browser. The box says it works under Linux and that is the main reason I bought it. There is no help for Linux inside the box. The print and CD is all for Windows 98, 2000, etc. I sure did not get Linux help from SMC tech support. | ||||||||||||||||||||||||||||||||||
|
Posted by SUMMONER on November 30, 2005, 9:21 am
Please log in for more thread options Hi Sorry to about the problem that you are having with your SMC product, lets see if we can resolve the problem together. - please turn any firewall software off for the moment - Does the linux computer get an IP address from the router via DHCP (if yes which one)? - Can you ping the router from linux? - You said it works sometimes in Windows, what happens when it doesn't - can you still ping router, what happens when you renew the IP lease? - Are we talking about one computer booting linux/windows or are these separate computers? - have you tried doing a hard-reset on the router? Kind Regards Malte suguru wrote: | ||||||||||||||||||||||||||||||||||
|
Posted by David Schwartz on November 30, 2005, 12:51 pm
Please log in for more thread options
>I just purchased a new SMC7904BRA which only works once in a while under
> Windows. The ISP > set it up. It doesn't respond under Suse or Knoppix when Firefox or > Konquerer gives it http://192.168.2.1 1) Are you sure 192.168.2.1 is the IP address assigned to the router? 2) Are you sure the Linux box has an IP address inside the same network? (Preferably assigned by the router using DHCP, because it's a bit easier to make that work.) 3) What happens when you ping the router from the Linux box? DS | ||||||||||||||||||||||||||||||||||
|
Posted by suguru via HWKB.com on December 1, 2005, 12:00 am
Please log in for more thread options
Thanks to both of you for your good support in spite of my lack of support from SMC. Please let me give what I have done and where I think you can solve the problem. in console I did su - ifconfig ifstatus eth0 route -n All three of these things show I am in a mess. sudo /sbin/ifconfig shows Ethernet HWaddr as I have set it to the same mac as the SMC modem router. Is this absolutely necessary? I also have UP BROADCAST RUNNING MULTICAST Is this absolutely necessary? RX packets:3010 errors:0 dropped:0 overruns:0 frame:0 TX packets:2780 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:1693090 (1.6 Mb) TX bytes:313123 (305.7 Kb) Plus an Interrupt:# and a Base address:# l also did route add -net default gw MyIspGateway# dev eth0 I got back SIOCADDRT: Network is unreachable. ifstatus eth0 yeilds eth0 device: VIA Technologies, Inc. VT6102 [Rhine-II] (rev 78) ERROR: No configuration found for eth0 I tried Yast network devices > routing but I can't see a change as a result
of adding in MyIspGateway#
I also could not change the route with the cli like this. route add -net default gateway MyIspGateway# dev eth0 Which gives syntax error or SIOCADDRT: Network is unreachable Here are 3 exact commands to spot the problems I had already been seeing. If you can please give me complete exact commands to fix it. SMC techs just say things like run our setup and put in all the right values. When I tell them values or ask them to troubleshoot they just say that I will have to find out those by myself. I'm sure you or someone can give me exact commands with variables such as MyIspGateway# so that I can plug in the correct values into the variables and be up and running. Thanks very much. -- Message posted via HWKB.com http://www.hwkb.com/Uwe/Forums.aspx/network-dsl/200511/1 | ||||||||||||||||||||||||||||||||||
|
Posted by Robert Redelmeier on December 1, 2005, 12:40 am
Please log in for more thread options
> ifconfig
> ifstatus eth0 > route -n > All three of these things show I am in a mess.
Just for grins, have you tried running `dhcpcd`? If the SMC is a pure modem, this won't work and you'll need to load some sort of Linux module [driver]. But if it's a modem with built-in router, it will. > sudo /sbin/ifconfig shows Ethernet HWaddr as I have set it
> to the same mac as the SMC modem router. Is this absolutely > necessary? It depends on the ISP. Some cable use MAC. Most DSL does not. -- Robert | ||||||||||||||||||||||||||||||||||
> Windows. The ISP
> set it up. It doesn't respond under Suse or Knoppix when Firefox or
> Konquerer gives it http://192.168.2.1
> I called SMC tech support for more than an hour mostly to answer questions
> about where I bought, who
> am I, etc. all for their benefit. When I started asking questions they were
> CLUELESS about the online
> led not staying on according to their manual.
>
> The bottom line was they just said if the modem ever worked once then there
> was nothing wrong with
> the modem, everything was my errors or errors from the ISP.
>
> Most people would just give up but I want to know if SMC publishes false
> information or is it only the
> tech support people in India.
>
> I also sent them an eMail with all of the logs. I guess they got what they
> wanted because they did not
> reply and I have been removed from the SMC customer database. The tech
> support person also said
> in the database that I had not purchased within the last 90 days. On the
> contrary I told him I had
> purchased it the day before.
>
> If anyone can help me please do so. I thought the led might not always glow
> because I am using
> pppoAtm. I also thought it might not connect from linux because I might need
> to do something
> special in Suse or Knoppix before I shot 192.168.2.1 at it from the browser.
>
> The box says it works under Linux and that is the main reason I bought it.
> There is no help for Linux
> inside the box. The print and CD is all for Windows 98, 2000, etc. I sure
> did not get Linux help from
> SMC tech support.