SBC DSL out for five days . . .
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Posted by fgoodwin on November 7, 2005, 2:44 pm
Please log in for more thread options . . . and they say they won't be able to repair it until day six (out on Thursday, to be repaired on Tuesday). They say the RT is the problem -- which, if true, would seem to me to affect more people than just me, so why would it take them so long to dispatch a repair tech? Is a six day repair interval typical for SBC? How about for Verizon or BellSouth? How long do cablecos take to restore their cable modem service? | ||||||||||||||||
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Posted by Kay Archer on November 8, 2005, 2:11 pm
Please log in for more thread options > Is a six day repair interval typical for SBC?
No, usually 24 hours unless it has to be repaired by the telco, then add
24-48 hours. Any outage longer then 24 hours and you can get a credit from billing when your bill comes in. > How about for Verizon or BellSouth?
> > How long do cablecos take to restore their cable modem service? > My CableOne connection was once out for five days... | ||||||||||||||||
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> on Thursday, to be repaired on Tuesday).
>
> They say the RT is the problem -- which, if true, would seem to me to
> affect more people than just me, so why would it take them so long to
> dispatch a repair tech?