Regular Drop Connection Problem
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Posted by Kirati on October 3, 2005, 4:22 pm
Please log in for more thread options Got a problem I'm hoping some people on the group might be able to help. I've recently signed up with a new ADSL provider, so far it's been okay except one thing. My ADSL modem keeps dropping connection every 15 minutes or so. This isn't exactly precisely 15 minutes but it averages thereabout plus minus 2 minutes either way. I check the line status and the noises ain't so bad. I've tried to call the ISP but the rep insists that the server never sets any sort of auto timeout. That doesn't make sense anyway because the modem disconnect happens whether the machine remains idle or not. Yes, while downloading the disconnect happens too. The problem is okay for normal serfing, but I do play MMORPG off and on and getting a new IP address every 15 mins or so is a sure way to kill a session. BTW, I'm using Window XP and tried two different routers/modems (Linksys WAG54G and D-Link DSL500T) with the same result. DSL500T log shows regular disconnect/reconnect inteval at 14 to 16 minutes interval, strangely enough WAG54G log doesn't show reconnection events, but the IP address changes every 15 minutes or so all the same. The ISP rep is still testing out the problem, but I'm wondering if anyone in the know might be able to shed some light on the situation. So far, I've been told that the technicians have tested out the account at the hub but did get the regular disconnection that I'm currently experience. BTW, never had the same problem with the old ADSL provider with the same two modems. TIA Later... | ||||||||||||||||
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Posted by Ken Abrams on October 4, 2005, 1:23 am
Please log in for more thread options Then they should be able to tell what initiated the disconnect. >
> BTW, never had the same problem with the old ADSL provider with > the same two modems. TIA TWO modems ???????? | ||||||||||||||||
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Posted by Kirati on October 3, 2005, 9:04 pm
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> Then they should be able to tell what initiated the disconnect.
My bad, I should have said that the technicians cannot replicate my problem back at their office. > TWO modems ????????
I meant I tried it with the two I have an access to. One of this, I'm using. Another one belongs to my brother. Either of these work fine on the other DSL provider. Later... | ||||||||||||||||
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Posted by David Schwartz on October 3, 2005, 9:51 pm
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>> Then they should be able to tell what initiated the disconnect.
> My bad, I should have said that the technicians cannot replicate
> my problem back at their office. No, I think he means that when it happens to you, the technicians should be able to check their logs and see what caused the disconnection. I would definitely check your DSL modem immediately and see if it lost sync or similar. My DSL modem can also give me information about when and why connections were lost, maybe yours can too. >> TWO modems ????????
>
> I meant I tried it with the two I have an access to. > One of this, I'm using. Another one belongs to my brother. Either of > these work fine on the other DSL provider. > > Later... It could be the wiring. Perhaps this DSL provider is using a higher speed that is more sensitive to line conditions. If you don't already have a high-quality splitter as close to the place where the phone line enters your house as possible, with no interior wiring on the DSL part of the line, I would change to that wiring. Use category 5 or other high-quality wire from the demarc to the splitter and from the splitter to the DSL modem (or its jack). Even if it doesn't solve your problem immediately, it's still what you want if you care about quality. DS | ||||||||||||||||
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Posted by Kirati on October 4, 2005, 7:06 am
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> No, I think he means that when it happens to you, the technicians should
> be able to check their logs and see what caused the disconnection. The technicians definitely have log access, I'm told as much that the my disconnection was observed from the hub end through the log. The tech, however, was at wit-end as to why the line was dropped. Apparently, the log they've got wasn't specific about from where the problem originates. > My DSL modem can also give me information about when and why
> connections were lost, maybe yours can too. *sigh* Strangely enough my Linksys WAG54G was less specific on system events than access events. All I'm getting is warm start/cold start stuff, none of those connection and disconnection event. On the DLink DSL500T things are more specific. But not by much, from my end all I see is a message stating that connection is terminated and reconnection starts. > Use category 5 or other high-quality wire from
> the demarc to the splitter and from the splitter to the DSL modem Wiring is obviously suspect as the current set up makes use of basic 4-wire phone line. Still, over a 512K line, I don't see how this could be a major concern. Besides, the other line, with feed from another DSL provider, runs on the same sort of copper, without the connection problem. Finally, the regularity of drop connection makes it unlikely to be caused by some sort of noises. I realize that the interval isn't exactly 15 minutes, but it's darned close. Can't see how a noise-related problem could cause disconnection that runs that regular. Thanks for the help all the same though. Later... | ||||||||||||||||
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> account at the hub but did get the regular disconnection that
> I'm currently experience.