Phone use kills DSL connection, even with whole-house splitter
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Posted by Charles Wahl on September 24, 2005, 10:30 pm
Please log in for more thread options Well, I installed a whole-house splitter, thinking that my problem was with the dongle-type splitter that my ISP provided with DSL modem; but using the phone on the same line that the modem is on still terminates the DSL connection. Details: Phone service is Verizon, via UTP wiring installed to my apartment within the last two years. Wiring on the Telco side in the NID is sort of haphazard (wires not twisted right up to the screw-terminals), but I'm reluctant to mess with them. Screw terminals have red and green wires to the gray module in the NID that has the user-side screw terminals (also red and green). I've used a Cat5 cable to connect each of the two phone lines in the NID to a 2" x 3" electrical outlet box just below it, containing (only) Leviton snap-in RJ-12 jacks; done carefully, with spade connectors on the NID side, punchdown on the jacks. Cat5 cable with RJ-12 plugs connecting the DSL line from jack to a Wilcom PS-15 whole-house splitter. Cat5 cable, again with RJ-12 plugs from splitter to DSL modem. Linksys WRT54G wireless-capable router (wireless disabled) connected to DSL modem, and serving our home network (again, all Cat5). All phone wiring downstream of splitter is Cat5, installed by me, and star topology, though that doesn't matter, since I get the same results if I connect our phone direct to Wilcom splitter. I can get dial tone, and dial, without losing the DSL connection, but as soon as ringing begins on the line being called, the connection drops. DSL light on modem relights when phone use is complete, but it takes awhile for the router to The phones we're using are 2.4 GHz wireless models, if that makes a difference. Can anyone hazard a guess as to what might be causing this, despite my best and careful efforts? I was vigilant to keep to the USOC and T568A color codes while making up connecting cables, but I might have swapped a tip/ring pair in the phone cables; could that cause this annoying problem? Thanks, -- Charles Wahl <remove uppercase letters in email address>
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Posted by Frank on September 25, 2005, 5:53 am
Please log in for more thread options Did you test per my advice in your previous thread? This didn't sound like a "cheap splitter" problem to me, ever. -Frank > Well, I installed a whole-house splitter, thinking that my problem was
> with the dongle-type splitter that my ISP provided with DSL modem; but > using the phone on the same line that the modem is on still terminates the > DSL connection. > > Details: > Phone service is Verizon, via UTP wiring installed to my apartment within > the last two years. Wiring on the Telco side in the NID is sort of > haphazard (wires not twisted right up to the screw-terminals), but I'm > reluctant to mess with them. Screw terminals have red and green wires to > the gray module in the NID that has the user-side screw terminals (also > red and green). > > I've used a Cat5 cable to connect each of the two phone lines in the NID > to a 2" x 3" electrical outlet box just below it, containing (only) > Leviton snap-in RJ-12 jacks; done carefully, with spade connectors on the > NID side, punchdown on the jacks. > > Cat5 cable with RJ-12 plugs connecting the DSL line from jack to a Wilcom > PS-15 whole-house splitter. > > Cat5 cable, again with RJ-12 plugs from splitter to DSL modem. Linksys > WRT54G wireless-capable router (wireless disabled) connected to DSL modem, > and serving our home network (again, all Cat5). > > All phone wiring downstream of splitter is Cat5, installed by me, and star > topology, though that doesn't matter, since I get the same results if I > connect our phone direct to Wilcom splitter. I can get dial tone, and > dial, without losing the DSL connection, but as soon as ringing begins on > the line being called, the connection drops. DSL light on modem relights > when phone use is complete, but it takes awhile for the router to > > The phones we're using are 2.4 GHz wireless models, if that makes a > difference. > > Can anyone hazard a guess as to what might be causing this, despite my > best and careful efforts? I was vigilant to keep to the USOC and T568A > color codes while making up connecting cables, but I might have swapped a > tip/ring pair in the phone cables; could that cause this annoying problem? > > Thanks, > -- > Charles Wahl > <remove uppercase letters in email address> | ||||||||||||||||
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Posted by BillW50 on September 25, 2005, 12:22 pm
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Date: Sun, 25 Sep 2005 05:53:29 -0600 > Did you test per my advice in your previous thread? This didn't sound =
like
> a "cheap splitter" problem to me, ever.
> > -Frank Since March 7th, this is your only post in this newsgroup. Either that, or some of your posts isn't getting out to my server. Cheers! ______________________________________________ Bill (using a Toshiba 2595XDVD & Windows 98SE) -- written and edited within WordStar 5.0 | ||||||||||||||||
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Posted by Frank on September 25, 2005, 6:35 am
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Date: Sun, 25 Sep 2005 05:53:29 -0600 > Did you test per my advice in your previous thread? This didn't sound
> like > a "cheap splitter" problem to me, ever. > > -Frank Since March 7th, this is your only post in this newsgroup. Either that, or some of your posts isn't getting out to my server. Cheers! Something wrong with your server then.... see my previous 9/16/05 post, cut-n-pasted below. ---------- start ---------- > Simplify your setup for testing. Disconnect all phones, disconnect all
> (any) > DSL filter, test. If okay, connect one phone, test, if not okay, add > individual DSL filter to that one phone, test again. etc. > > -Frank > >> We just got Earthlink DSL service, installed it myself in a closet
>> containing >> Verizon NIB (in an apartment) served by UTP >> our own Linksys router (wireless + 4 ports) for star-topology Cat5e home >> network >> Earthlink's Zyxel DSL modem >> Phone bridged block to star-topology Cat3 phone wiring to all phones >> Phone service is wired through the DSL/phone splitter dongle that >> Earthlink provided, and thence to modem (one Cat5e cable), and all the >> rest of the phones in the house (another Cat5e cable). Everything hooked >> up and connected without a hitch, >> >> BUT: >> >> whenever the phone line is used (incoming or outgoing call) the DSL >> connection (ACT and DSL lights on modem) craps out. Once call is >> completed, the DSL light comes back on, but the router doesn't reliably >> reestablish the connection automatically though it will sometimes. >> Diagnostics performed at this point using Earthlink's Setup URL indicate >> that PPPOe fails. Power cycling the router only works occasionally, but >> the most reliable way to reestablish the connection is to power cycle >> both >> modem and router. >> >> I realize that I should probably have a more expensive whole-house >> splitter, and I'm willing to buy one, but it surprises me that the DSL >> service quits, while there's no noticeable static on the phone line. So >> is >> the fix that simple, or do I have some networking >> hardware/software/protocol issue too? >> >> Note: I didn't buy Home Network service from Earthlink (comes with the >> same router I had already, and costs another $8 per month). Is there >> something in that package that I "need to have" for DSL sanity? >> -- >> Charles Wahl >> <remove uppercase letters in email address> >
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Posted by BillW50 on September 25, 2005, 1:28 pm
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Date: Sun, 25 Sep 2005 06:35:26 -0600 >=20
> Date: Sun, 25 Sep 2005 05:53:29 -0600 >=20 > > Did you test per my advice in your previous thread? This didn't =
sound=20
> > like
> > a "cheap splitter" problem to me, ever. > > > > -Frank >=20
post,=20
> Since March 7th, this is your only post in this newsgroup. Either > that, or some of your posts isn't getting out to my server. >=20 > Cheers! >=20 > Something wrong with your server then.... see my previous 9/16/05 = > cut-n-pasted below.
>=20 > ---------- start ---------- <snip>
Oh you were going by a different name of Frankster... I see it now. = Sorry. --=20 Cheers! ______________________________________________ Bill (using a Toshiba 2595XDVD & Windows 98SE) --- written and edited with Outlook Express v6.0 | ||||||||||||||||
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