PC not detecting Verizon DSL modem
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Posted by smitt on January 11, 2007, 2:34 pm
Please log in for more thread options I got the Westell 6100 modem. I hook it up and try to install and it says modem not detected. I have spent hours on with Verizon tech support and also with Dell tech support. Dell said that the network card is working fine. The windows settings all appear fine and it says the NIC is working properly. However, the modem has Power, Ethernet, Internet, and DSL lights all on solid green. So, it appears that the DSL connection is working fine. So I downloaded (via dialup) the Westell diagnostic and it said that it could not detect the modem. So, since the DSL connection appears fine, it really seems like a problem with the computer NIC not recognizing the modem. They had AOL dialup before this. Could AOL have screwed up the TCP/IP setting on the computer so that the NIC is not regonizing the modem? If so, how can fix this? Thanks... | |||||||||||||
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Posted by DLR on January 11, 2007, 9:34 pm
Please log in for more thread options smitt wrote: come back if you every go away. :) | |||||||||||||
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Posted by on January 11, 2007, 11:56 pm
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>Easily. AOL software is a virus who's hidden goal is to convince you to
>come back if you every go away. :) It doesn't appear to be a very effective virus. | |||||||||||||
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Posted by DLR on January 12, 2007, 12:17 am
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ellis@no.spam wrote: >
>> Easily. AOL software is a virus who's hidden goal is to convince you to
>> come back if you every go away. :) >
And your point....
> It doesn't appear to be a very effective virus. > | |||||||||||||
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Posted by on January 12, 2007, 2:02 am
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>And your point....
And yours? | |||||||||||||
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> says modem not detected. I have spent hours on with Verizon tech
> support and also with Dell tech support. Dell said that the network
> card is working fine. The windows settings all appear fine and it says
> the NIC is working properly.
>
> However, the modem has Power, Ethernet, Internet, and DSL lights all on
> solid green. So, it appears that the DSL connection is working fine. So
> I downloaded (via dialup) the Westell diagnostic and it said that it
> could not detect the modem. So, since the DSL connection appears fine,
> it really seems like a problem with the computer NIC not recognizing
> the modem.
>
> They had AOL dialup before this. Could AOL have screwed up the TCP/IP
> setting on the computer so that the NIC is not regonizing the modem?
> If so, how can fix this?
>