Help will be appreciated, problems with Verizon DSL
Bookmark this page:
 Yahoo!
 Google
 Windows Live
 del.icio.us
 digg
 Netscape
|
|
||||||||||||||||
|
Posted by bhc2000 on July 10, 2006, 2:42 pm
Please log in for more thread options Hello, would appreciate any help or pointers you may have. I have Verizon DSL without voice since early April. About two weeks ago, we noticed that the "INTERNET" light on the modem/router turns red, a few times a day lasting about 10 minutes each time. The DSL light also blinks (not in sync) many times a day. I talked to Westell, the modem manufacturer, and they think it is a problem with the DSL line. I contacted Verizon DSL technical support numerous times, by phone, online form, online chat. All they would do was to perform connection tests, which did not report any problems. I tried to tell them the DSL connection is not gone completely, just that it would disconnect itself quite frequently. I have to say that most of the agents I talked to seemed not to have the faintest ideas. They just seem to want to get rid of me without providing any reliefs. When I talked to one agent on the phone, she suggested I send in the problem using the online form. When I sent it in using the online form, the reply e-mail asked me to call them on the phone. Below is an extract of the log from the modem. We have disabled time out. We appreciate your kind help. Thank you in advance. Cheers, Bernard --------- SUN JUL 09 15:34:21 2006 Setting System clock to Local time SUN JUL 09 15:34:19 2006 SUN JUL 09 15:34:21 2006 PPP CONNECTED on VPI 0 VCI 35 SUN JUL 09 15:34:21 2006 Connecting session(0): Auto Registration due to Manual Connect SUN JUL 09 15:34:12 2006 Disconnecting session(-1): due to PADT received SUN JUL 09 15:34:12 2006 Received PADT for session id 58093 SUN JUL 09 15:34:12 2006 PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down SUN JUL 09 15:34:12 2006 Disconnecting session(0): Auto Registration due to dsl Restart SUN JUL 09 15:34:03 2006 US Atten: 27.0 DS Atten: 38.5 SUN JUL 09 15:34:03 2006 US Margin: 10.0 DS Margin: 26.0 SUN JUL 09 15:34:03 2006 US Tx Power: 11.9 DS Tx Power: 9.3 SUN JUL 09 15:34:03 2006 US DSL Rate: 768 kbits/sec DS DSL Rate: 3360 kbits/sec SUN JUL 09 15:34:03 2006 WanMgr reports DSL is UP SUN JUL 09 15:33:46 2006 WanMgr reports DSL is Down SUN JUL 09 14:21:07 2006 Setting System clock to Local time SUN JUL 09 14:21:04 2006 --------- | ||||||||||||||||
|
Posted by biggerdigger on July 17, 2006, 11:30 pm
Please log in for more thread options I had a lot of trouble with my Verizon phone line. First no connection. Then no ringtone. Then lots of noise. Every time Verizon claimed that everything checks fine. The noise was always in coincidence with wind and bad weather (in other words, the 4th-world class Verizon cabling). Eventually, after endless calls, things were fixed when I order DSL (which I returned because of their unacceptable terms, thanks, but no thanks). See if your problem correlates with bad weather. | ||||||||||||||||
|
Posted by on July 19, 2006, 10:52 pm
Please log in for more thread options
Thanks for sharing your experience. After numerous (more than 10) tries, we finally found a rep who tried to help, instead of trying to send us away by muttering something and treating us like morons. Verizon sent someone to the house. The inside wires checked out fine. The guy went to the "central office" to check things out and everything checked out OK. He said there is not much they can do if the disconnects are caused by underground water. The DSL was up for over 48 hours continously over the weekend. But, it rained in the area last night, and the line disconnects and reconnects every five minutes or so. Really bad. I wonder if you could tell me how come the phone line got better when you got DSL? Cheers, Bernard | ||||||||||||||||
|
Posted by bhc2000 on July 19, 2006, 10:55 pm
Please log in for more thread options
hanks for sharing your experience. After numerous (more than 10) tries, we finally found a rep who tried to help, instead of trying to send us away by muttering something and treating us like morons. Verizon sent someone to the house. The inside wires checked out fine. The guy went to the "central office" to check things out and everything checked out OK. He said there is not much they can do if the disconnects are caused by underground water. The DSL was up for over 48 hours continously over the weekend. But, it rained in the area last night, and the line disconnects and reconnects every five minutes or so. Really bad. I wonder if you could tell me how come the phone line got better when you got DSL? Cheers, Bernard | ||||||||||||||||
|
Posted by Robert Redelmeier on July 20, 2006, 11:44 am
Please log in for more thread options
I'm not sure, but I had the same experience. Before DSL, I could only connect at 26.6 bps. After DSL (when I didn't need it), I had no trouble connecting POTS modems at v.90 speeds like 48 or 50 kbps. I'm on an SBC RT, and could only get DSL when it got a DSLAM installed. I can only presume that when I got DSL, they switched my pair-run to a DSLAM that also provides POTS routed differently to my CO. This cleared out the extra D/A/D conversion. -- Robert | ||||||||||||||||
| Similar Threads | Posted |
| Help will be appreciated, problems with Verizon DSL | July 10, 2006, 2:42 pm |
| Verizon DSL in MD problems | March 14, 2005, 7:41 am |
| Verizon DSL problems | May 12, 2006, 12:14 am |
| Problems with Verizon DSL and VPN connection | June 22, 2006, 4:24 pm |
| Verizon DSL - SMTP Problems with Linksys Router | June 28, 2006, 3:16 pm |
| SBC-DSL Problems | November 28, 2004, 3:06 pm |
| Several Problems | August 13, 2005, 1:47 am |
| FTP Problems with DSL | March 20, 2006, 8:31 am |
| dsl problems | July 17, 2006, 1:57 pm |
| ADSL Problems | February 20, 2006, 3:08 pm |
| DSL and phone line problems HELP | September 7, 2004, 1:33 pm |
| VoOP over DSL problems and solutions? | February 14, 2005, 3:18 pm |
| DSL problems on some house jacks | April 6, 2005, 12:05 pm |
| Pipex and WAG54G Problems | June 1, 2005, 10:31 pm |
| DSL-300T configuration problems | October 15, 2005, 2:29 am |
> better when you got DSL?