Help!! Cisco 678 CAP modem WAN not functioning
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Posted by on June 5, 2006, 7:42 pm
Please log in for more thread options I have worked with my ISP to configure a Cisco 678 CAP version modem and have failed to get it talking to qwest's DSL service. After follwing the full qwest config routine at: http://www.qwest.com/internethelp/modems/cisco675_678/pdf/11295_Cisco_PPP_DynOrSingleStaticIP_053005msl.pdf I get no WAN lights and no connection as reported by Cisco Commander or my ISP. Can anyone offer help? I get no errors when modem boots and the latest firmware is installed. Thanks! - Larry | |||||||||||||
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Posted by Bert Hyman on June 5, 2006, 7:47 pm
Please log in for more thread options wrote: Hasn't Qwest switched all its circuits to DMT? -- Bert Hyman St. Paul, MN bert@iphouse.com | |||||||||||||
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Posted by on June 5, 2006, 8:13 pm
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Bert - Thanks for the reply, I'm currently on hold with qwest tech support. First they told me that new DSL connections are only DMT, but then after chatting with their back room help said the Cisco 678 CAP or DMT should work with a new connection . Any ideas? Bert Hyman wrote: > wrote:
> > > I have worked with my ISP to configure a Cisco 678 CAP version modem
> > and have failed to get it talking to qwest's DSL service. >
> Hasn't Qwest switched all its circuits to DMT? > > -- > Bert Hyman St. Paul, MN bert@iphouse.com | |||||||||||||
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Posted by Bert Hyman on June 5, 2006, 8:20 pm
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mtin@cnsp.com wrote: >
> Thanks for the reply, I'm currently on hold with qwest tech support. > > First they told me that new DSL connections are only DMT, but then > after chatting with their back room help said the Cisco 678 CAP or DMT > should work with a new connection . > > Any ideas? Yeah; the person you're talking to is wrong (unless I'm ->seriously
misinformed [and I'm sure if I am, I'll find out about it real fast :-)]).
You'll need your 678 flashed with firmware matching the mode of your line, CAP or DMT, whichever. If you've stayed with a very old line (slower that 1.5Mb) you might still have a CAP circuit, but when any line is upgraded to 1.5Mb or faster, they also convert to DMT. -- Bert Hyman St. Paul, MN bert@iphouse.com | |||||||||||||
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Posted by on June 5, 2006, 9:17 pm
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the Qwest tech help guy (in the Phillipines!! - and very polite) double checked that a Cisco 678 Cap unit can work with a new line, so they verified that we have no connectivity and will send out a lineman to check my connection. While was on the line with him, I took the modem outside, plugged it into the box and re-verified we have no connectivity. Yowza!! ?????? - Larry Bert Hyman wrote: > mtin@cnsp.com wrote:
> > >
> > Thanks for the reply, I'm currently on hold with qwest tech support. > > > > First they told me that new DSL connections are only DMT, but then > > after chatting with their back room help said the Cisco 678 CAP or DMT > > should work with a new connection . > > > > Any ideas? >
> Yeah; the person you're talking to is wrong (unless I'm ->seriously > misinformed [and I'm sure if I am, I'll find out about it real fast :-)]). > > You'll need your 678 flashed with firmware matching the mode of your line, > CAP or DMT, whichever. > > If you've stayed with a very old line (slower that 1.5Mb) you might still > have a CAP circuit, but when any line is upgraded to 1.5Mb or faster, they > also convert to DMT. > > -- > Bert Hyman St. Paul, MN bert@iphouse.com | |||||||||||||
> and have failed to get it talking to qwest's DSL service.