Earthlink DSL/FAX disconnect problem
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Posted by on July 18, 2006, 1:49 am
Please log in for more thread options My friend has Earthlink DSL on same Verizon phone line as his HP 3015 all-in-one machine which he uses only for FAX function (not connected to computer). When he sends/receives FAX, it disconnects his DSL. He has to shut off his computer (not DSL modem) for a while, then when reboots DSL usually comes back. Talked to Earthlink, they suggested reset/reconfigure DSL, but same thing over again next FAX use. Tried Excelsus Z-230 PJ filter between HP 3015 and phone line, but that kills FAX function all together - it won't send or receive. Have talked to Excelsus, without remedy; they don't thin it's a filter problem. HP not much help because 3015 is out of warranty - they want $25.00 to discuss further. Anybody here had any similar problems?? | ||||||||||||||||
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Posted by David H. Lipman on July 18, 2006, 5:14 pm
Please log in for more thread options | My friend has Earthlink DSL on same Verizon phone line as his HP 3015 | all-in-one machine which he uses only for FAX function (not connected | to computer). When he sends/receives FAX, it disconnects his DSL. He | has to shut off his computer (not DSL modem) for a while, then when | reboots DSL usually comes back. Talked to Earthlink, they suggested | reset/reconfigure DSL, but same thing over again next FAX use. Tried | Excelsus Z-230 PJ filter between HP 3015 and phone line, but that kills | FAX function all together - it won't send or receive. Have talked to | Excelsus, without remedy; they don't thin it's a filter problem. HP | not much help because 3015 is out of warranty - they want $25.00 to | discuss further. | Anybody here had any similar problems?? His Micro-filters aren't installed correctly ! I use the micro-filters supplied by Verizon and I have no problem sending or receiving a FAX. -- Dave http://www.claymania.com/removal-trojan-adware.html http://www.ik-cs.com/got-a-virus.htm | ||||||||||||||||
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Posted by on July 19, 2006, 9:58 am
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Dave - What are Micro-filters and how does he go about getting them please? = = = = = David H. Lipman wrote: > FAX.
> > -- > Dave > http://www.claymania.com/removal-trojan-adware.html > http://www.ik-cs.com/got-a-virus.htm | ||||||||||||||||
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Posted by David H. Lipman on July 19, 2006, 5:36 pm
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| Dave - | | What are Micro-filters and how does he go about getting them | please? | My DSL came with a kit which included the needed filters. All analog devices connected to the phone line need to have a filter inserted between the analog device and the phone line. "He" should contact the ISP. -- Dave http://www.claymania.com/removal-trojan-adware.html http://www.ik-cs.com/got-a-virus.htm | ||||||||||||||||
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Posted by on July 19, 2006, 11:23 pm
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Dave - Thanks for your return posting. The ISP is Earthlink. I was there at my friend's office a couple of years ago to install the DSL, and found an Excelsus Z-230 PJ Z-blocker in the Earthlink modem kit. I tried installing it between the HP 3015 all-in-one FAX-printer and the 3015 wouldn't work, so I took the Z-230PJ out and the 3015 then worked o.k. until recently. Now, everytime a FAX comes in or goes out, it disconnects the DSL. I talked to Earthlink and got their suggestions, which included (1) putting the Z-230 PJ back in, and (2) resetting-reconfiguring the DSL. Re-installing the Z-230 PJ killed the FAX function again, and resetting the DSL worked - until the next FAX function and the same thing happened again - back to square one. I talked to Excelsus and at first they thought the Z-230 PJ might be defective, but after continued discussion they don't think so - but they don't know what the problem is either. They suggest talking to Verizon, the land-line service provider - which we haven't tried yet. From what you say, I understand that a Micro-filter is the same thing as the Excelsus Z-230 PJ. That's what brought me here looking for more help! Thanks for your suggestions. George = = = = David H. Lipman wrote: >
between the
> | Dave - > | > | What are Micro-filters and how does he go about getting them > | please? > | > > My DSL came with a kit which included the needed filters. > > All analog devices connected to the phone line need to have a filter inserted > analog device and the phone line.
> > "He" should contact the ISP. > > -- > Dave > http://www.claymania.com/removal-trojan-adware.html > http://www.ik-cs.com/got-a-virus.htm | ||||||||||||||||
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> | My friend has Earthlink DSL on same Verizon phone line as his HP 3015
> | all-in-one machine which he uses only for FAX function (not connected
> | to computer). When he sends/receives FAX, it disconnects his DSL. He
> | has to shut off his computer (not DSL modem) for a while, then when
> | reboots DSL usually comes back. Talked to Earthlink, they suggested
> | reset/reconfigure DSL, but same thing over again next FAX use. Tried
> | Excelsus Z-230 PJ filter between HP 3015 and phone line, but that kills
> | FAX function all together - it won't send or receive. Have talked to
> | Excelsus, without remedy; they don't thin it's a filter problem. HP
> | not much help because 3015 is out of warranty - they want $25.00 to
> | discuss further.
> | Anybody here had any similar problems??
>
> His Micro-filters aren't installed correctly !
>
> I use the micro-filters supplied by Verizon and I have no problem sending or