Digital Subscriber Line DSL problem fixed by hub

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Subject Author Date
DSL problem fixed by hub tilopa 09-26-06
Posted by tilopa on September 26, 2006, 10:11 am
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This problem was strangly resolved but I have no idea why. For the last
few months we have had a problem with our AT&T DSL with a Speedstream
4100 modem; the connection would go down about once a day and rebooting
the modem reconnected us. We tried many things including having AT&T
techs come out several times, swaping out the modem twice, changing
firewall configurations, etc. Finally in an effort to troubleshoot the
issue by capturing packets going to the modem I put a hub between the
modem and the first switch, and by doing that the problem has been
resolved, or I guess I should say we do not lose connection any more.
But what the source of the problem is actually I do not know. Can
anyone tell me what putting the hub in between the switch and modem
would do? Could it be that the switch is bad and sending.... what kind
of traffic to the modem to cause it to lose its connection?
Any ideas would be appreciated.
Thanks.


Posted by Robert Redelmeier on September 26, 2006, 10:32 am
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> I put a hub between the modem and the first switch, and
> by doing that the problem has been resolved, or I guess I
> should say we do not lose connection any more. But what
> the source of the problem is actually I do not know. Can
> anyone tell me what putting the hub in between the switch
> and modem would do? Could it be that the switch is bad and
> sending.... what kind of traffic to the modem to cause it
> to lose its connection? Any ideas would be appreciated.

A hub will regenerate and strengthen signals.
It might help poor [home-crimped] cable.

-- Robert


Posted by tilopa on September 26, 2006, 2:39 pm
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Robert Redelmeier wrote:
> > I put a hub between the modem and the first switch, and
> > by doing that the problem has been resolved, or I guess I
> > should say we do not lose connection any more. But what
> > the source of the problem is actually I do not know. Can
> > anyone tell me what putting the hub in between the switch
> > and modem would do? Could it be that the switch is bad and
> > sending.... what kind of traffic to the modem to cause it
> > to lose its connection? Any ideas would be appreciated.
>
> A hub will regenerate and strengthen signals.
> It might help poor [home-crimped] cable.
>
> -- Robert

Thanks for your reply Robert,

We did swap out the cables when troubleshooting though.
I was wondering if the fact that hubs run in half-duplex had anything
to do with it.


Posted by DLR on September 26, 2006, 5:23 pm
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tilopa wrote:
> Robert Redelmeier wrote:
>>> I put a hub between the modem and the first switch, and
>>> by doing that the problem has been resolved, or I guess I
>>> should say we do not lose connection any more. But what
>>> the source of the problem is actually I do not know. Can
>>> anyone tell me what putting the hub in between the switch
>>> and modem would do? Could it be that the switch is bad and
>>> sending.... what kind of traffic to the modem to cause it
>>> to lose its connection? Any ideas would be appreciated.
>> A hub will regenerate and strengthen signals.
>> It might help poor [home-crimped] cable.
>>
>> -- Robert
>
> Thanks for your reply Robert,
>
> We did swap out the cables when troubleshooting though.
> I was wondering if the fact that hubs run in half-duplex had anything
> to do with it.
>
There's a very good chance your router (make and model?) doesn't deal
well with old half-duplex 10base-T. Which I'm seeing more and more
lately with new stuff using "off the shelf" chips for 10/100 or
10/100/1000 ports.

Posted by tilopa on September 27, 2006, 4:41 pm
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DLR wrote:
> tilopa wrote:
> > Robert Redelmeier wrote:
> >>> I put a hub between the modem and the first switch, and
> >>> by doing that the problem has been resolved, or I guess I
> >>> should say we do not lose connection any more. But what
> >>> the source of the problem is actually I do not know. Can
> >>> anyone tell me what putting the hub in between the switch
> >>> and modem would do? Could it be that the switch is bad and
> >>> sending.... what kind of traffic to the modem to cause it
> >>> to lose its connection? Any ideas would be appreciated.
> >> A hub will regenerate and strengthen signals.
> >> It might help poor [home-crimped] cable.
> >>
> >> -- Robert
> >
> > Thanks for your reply Robert,
> >
> > We did swap out the cables when troubleshooting though.
> > I was wondering if the fact that hubs run in half-duplex had anything
> > to do with it.
> >
> There's a very good chance your router (make and model?) doesn't deal
> well with old half-duplex 10base-T. Which I'm seeing more and more
> lately with new stuff using "off the shelf" chips for 10/100 or
> 10/100/1000 ports.

The device that we are using (as I mentioned) is a speedstream 4100 DSL
modem, and the point is that it IS working with the hub wheras it was
not working with just the switch.


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