AOL : "Modem was unable to establish a DSL connection".
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Posted by on November 27, 2005, 3:51 am
Please log in for more thread options Dear all, AOL has a lot of troubleshooting help on this error but it all seems geared towards DSL *never* being connected. I have a different problem as the error only occurs the first time I try to connect from XP. But if I then cancel the error and try again a couple of mins later I can get into AOL OK. Once I've finally got into AOL I can come in and out of it all day. On things is : if I start XP and wait a ridiculous amount of time (eg 10 mins) I can usually get in OK the first time - but it's not very practical of course. The standard things AOL has recommended to me include: - reinstall BT Voyager drivers - repair ACS files via control panel - reinstall whole of AOL version 9.0 but they make no difference and are maybe not that relevant if I can get in eventually. Could "Modem was unable to establish a DSL connection" come if there is some other process running or something in my Startup either missing or which shouldn't be there. For example, should AOLDIAL.exe be in the startup...? I don't have any firewall installed at the moment, so that's not an issue. I'd be very grateful for any ideas. thanks, Mark Stratford | ||||||||||||||||||||||
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Posted by Nigel Curtis on November 28, 2005, 1:47 am
Please log in for more thread options mark_stratford98 wrote: FWIW, I had this error om AOL but *only* when there was a genuine connection problem. When I fixed that, the DSL connection worked well every time without the problems you had. I guess that AOL online help and that "chat-help" are more geared towards solving generic problems rather than strange things like you're seeing (the first attempt always failing). Sorry I can't help - hope someone else in comp.dcom.xdsl can. ANy theories about long-running startup jobs which might be causing the connection to fail...? cheers, NC | ||||||||||||||||||||||
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Posted by GlowingBlueMist on November 28, 2005, 1:55 pm
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> Dear all,
I have seen similar problems occur when the servicing ISP's DNS server was
> > AOL has a lot of troubleshooting help on this error but it all seems > geared towards DSL *never* being connected. I have a different problem > as the error only occurs the first time I try to connect from XP. But > if I then cancel the error and try again a couple of mins later I can > get into AOL OK. Once I've finally got into AOL I can come in and > out of it all day. > > On things is : if I start XP and wait a ridiculous amount of time (eg > 10 mins) I can usually get in OK the first time - but it's not very > practical of course. > > The standard things AOL has recommended to me include: > > - reinstall BT Voyager drivers > - repair ACS files via control panel > - reinstall whole of AOL version 9.0 > > but they make no difference and are maybe not that relevant if I can > get in eventually. > > Could "Modem was unable to establish a DSL connection" come if > there is some other process running or something in my Startup either > missing or which shouldn't be there. For example, should AOLDIAL.exe > be in the startup...? > > I don't have any firewall installed at the moment, so that's not an > issue. > > I'd be very grateful for any ideas. thanks, Mark Stratford > flakey. We installed the (free for educational or home use) TreeWalk DNS program on his computer and let it take care of the DNS problems as they occurred with his ISP. The home page for that program is at www.ntcanuck.com if you are interested in trying it. Another had the user idle time disconnect set way low at the host DSL router. On that one we just turned on a Keep alive feature in his DSL modem that basically sent out a ping somewhere often enough to keep the link up and active (as far as the ISP was concerned), with or without the user's PC powered on. Try looking at the modem software or if you have a router attached for a "Keep Alive" option and give it a try. | ||||||||||||||||||||||
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Posted by on November 29, 2005, 1:22 am
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Thanks for your help "GlowingBlueMist"...! Nigel Curtis wrote : >> "I guess that AOL online help and that "chat-help" are more geared towards
>> solving generic problems " Yes - you're right there. They just repeat the same manta about re-installing and repairing ACS. I think I'm commited to 12 months with them - but maybe I'll jump ship. Have people found that other providers like BT provide good support with DSL-type questions..? thanks | ||||||||||||||||||||||
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Posted by w_tom on December 2, 2005, 2:18 pm
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Until you take steps to definitively define what is and is not working, then everything will be only speculation. First, do you have a sufficient DSL signal or are 'mystery' items eating that signal? Eliminate everything in the house as a suspect. Connect that modem as close to the master socket as possible with nothing else inside house connected to same master socket. What happens to DSL signal? If good, now you can stop wasting time fixing software and start looking for that hidden signal eater. This is the procedure. Step through looking for where the xDSL signal does exist and where is no longer exists. Once we have established signal integrity, only then move on to other suspects such as software install. Next step (or previous step) would be to confirm connection between modem and computer. Another example of breaking the problem down into parts and only testing each part. mark_stratford98@yahoo.co.uk wrote: > Yes - you're right there. They just repeat the same manta about
> re-installing and repairing ACS. I think I'm commited to 12 months with > them - but maybe I'll jump ship. Have people found that other providers > like BT provide good support with DSL-type questions..? > > thanks | ||||||||||||||||||||||
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> geared towards DSL *never* being connected. I have a different problem
> as the error only occurs the first time I try to connect from XP. But
> if I then cancel the error and try again a couple of mins later I can
> get into AOL OK. Once I've finally got into AOL I can come in and
> out of it all day.
>
> On things is : if I start XP and wait a ridiculous amount of time (eg
> 10 mins) I can usually get in OK the first time - but it's not very
> practical of course. [etc]