Laptop wifi problem - wifi will not access IE but wired nic will - any ideas plaese?
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Posted by DeeBee on April 3, 2005, 3:13 pm
Please log in for more thread options Just had a mate on the phone and has the following problem. His partneer has a nice new HP NC4000 and they have put a W400 Mini PCI WiFi card into it. He is using a BT Voyager 2000 modem router on TalTalk He also has an old Tosh laptop with a 54g PCMCIA card in it and that works fine in WiFi with the router so all appears well there. The NC4000 can connect to the internet via the thernet port hard wired to the router, but in WiFi mode it finds the SSID of the router and reports a connection, but when connecting to the internet via IE it reports a DNS error. It also cannot ping the router via WiFi. At first we thought this was a problem with the W400 card as it was bought used from eBay, but have also tried a USB WiFi stick and the 54g PCMCIA card from his Tosh laptop, and all give the same symptoms. So last night I talked him through fixing the DHCP range in the router to 192.168.1.100 - 255, router has IP 192.168.1.1. Then fix the IP address of the WiFI connection inthe NC4000 to IP addy 192.168.1.10, subnet 255.255.255.0 gateway 192.168.1.1 Prefered DNS 192.168.1.1 Sec. DNS as 192.168.1.10 He has now done a clean install of XP Pro with SP2 and all of HPs updates, and still has no WiFi access to the internet. Wired is still working. Wired connection works with both fixed IP address of say 192.168.1.9 or obtain automatically. We also tried this yesterday on my home LAN with WiFi using his Tosh, my N410C and the above NC4000, the other two laptops were OK but the NC4000 still refused to connect in IE. Thats is when the XP istalation seemed flakey, and I suggested a reinstall, but still the problem remains Any idea gfolks, this one has me baffled. TIA DeeBee | |||||||||||||
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Posted by f/fgeorge on April 3, 2005, 5:08 pm
Please log in for more thread options On Sun, 03 Apr 2005 12:13:24 GMT, "DeeBee" >Then fix the IP address of the WiFI connection inthe NC4000 to IP addy
See above.
>192.168.1.10, subnet 255.255.255.0 gateway 192.168.1.1 >Prefered DNS 192.168.1.1 Sec. DNS as 192.168.1.10 > >He has now done a clean install of XP Pro with SP2 and all of HPs updates,
This is the right way. But did you remember to reboot everything IN
>and still has no WiFi access to the internet. Wired is still working. Wired >connection works with both fixed IP address of say 192.168.1.9 or obtain >automatically. ORDER to get it working? This is where alot of people make there mistake. You MUST reboot EVERYTHING! Start with the router, then AFTER it is up and synched power up the router, then after it is up restart the computer. Should be working fine. The problem is that when you change the settings they MUST be changed all the way up the line, the router cannot AUTOMATICALLY switch from giving out IP addresses to not givng them out and back again on the fly. >Any idea gfolks, this one has me baffled.
ALSO check the settings of the router to make sure you do NOT have MAC
> filtering turned on and if it IS on make sure you did put it into the system. | |||||||||||||
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Posted by DeeBee on April 3, 2005, 5:14 pm
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> On Sun, 03 Apr 2005 12:13:24 GMT, "DeeBee"
> >>So last night I talked him through fixing the DHCP range in the router to
>>192.168.1.100 - 255, router has IP 192.168.1.1. >> > Set it back to DHCP for everything!
> >>Then fix the IP address of the WiFI connection inthe NC4000 to IP addy
>>192.168.1.10, subnet 255.255.255.0 gateway 192.168.1.1 >>Prefered DNS 192.168.1.1 Sec. DNS as 192.168.1.10 >> > See above.
> >>He has now done a clean install of XP Pro with SP2 and all of HPs updates,
>>and still has no WiFi access to the internet. Wired is still working. >>Wired >>connection works with both fixed IP address of say 192.168.1.9 or obtain >>automatically. > This is the right way. But did you remember to reboot everything IN
> ORDER to get it working? > This is where alot of people make there mistake. You MUST reboot > EVERYTHING! Start with the router, then AFTER it is up and synched > power up the router, then after it is up restart the computer. > Should be working fine. The problem is that when you change the > settings they MUST be changed all the way up the line, the router > cannot AUTOMATICALLY switch from giving out IP addresses to not givng > them out and back again on the fly. > >>Any idea gfolks, this one has me baffled.
>> > ALSO check the settings of the router to make sure you do NOT have MAC
> filtering turned on and if it IS on make sure you did put it into the > system. > Yep, the router is automatically reboot after each setting is changed. Hit button that say save and restart, or something like that. Or does the router have to be physically rebooted / reset? Aslo told my mate to reboot the laptop everytime he changes a setting. I guess I will have to go over there again during the week. Cheers DeeBee | |||||||||||||
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Posted by f/fgeorge on April 3, 2005, 8:36 pm
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On Sun, 03 Apr 2005 14:14:13 GMT, "DeeBee" >Yep, the router is automatically reboot after each setting is changed. Hit
I would physically reboot the router, then the laptop, EVERYTIME!
>button that say save and restart, or something like that. Or does the router >have to be physically rebooted / reset? > >Aslo told my mate to reboot the laptop everytime he changes a setting.
That may end up being the best way to fix it.
> >I guess I will have to go over there again during the week. > | |||||||||||||
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Posted by Peter Pan on April 3, 2005, 6:34 pm
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DeeBee wrote: > Just had a mate on the phone and has the following problem.
> > His partneer has a nice new HP NC4000 and they have put a W400 Mini > PCI WiFi card into it. > > Any idea gfolks, this one has me baffled. > > TIA > > DeeBee Most laptops have a built in wired network connection, and the IE is set to use that or Dial-up (actually DUN = Dial up Networking). It will not usually be set up for both wired and wireless. I go into control panel, network, set up a home network (it will bridge the wired and wireless connections). If you have any sort of firewall software, (sp2 or 3rd party) you will have to make up rules/exceptions to allow that other (wireless) network to work/rather than be blocked by the firewall. | |||||||||||||
>192.168.1.100 - 255, router has IP 192.168.1.1.
>