Sometimes a tunnel... sometimes not

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Sometimes I can establish a VPN tunnel to my Linksys BEFVP41 router
using The GreenBow VPN client and sometimes I can't.  Truthfully, I
never can.  However the people at The Greenbow have sent me screen
grabs showing that they can connect and sometimes not.

No settings are being changed on either the client or the router.  Can
anyone think of a logical reason this might be happening?  Could
something be going on inside my LAN to prevent this?

I am not getting any error messages when a tunnel can't be established.
 All I get on the client side is that Phase I has been sent, then after
a few seconds, the client goes back into ready status without a tunnel
being established.

Thanks in advance for all replies,
Wardell Castles

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