disconnecting from Vonage
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Posted by on December 20, 2004, 1:25 pm
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cancellation? What I mean is, is there any disconnection fees or whatever they call it, on top of your normal monthly fee when ending the service? | |||||||||||||
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Posted by Pepperoni on December 20, 2004, 3:38 pm
Please log in for more thread options  ,,,,,,,and read the TOS: http://www.vonage.com/features_terms_service.php Pepperoni xxxxxxxxxxxxxxxxxxxx 1.8 Return of Device The Device may be returned to Vonage within fourteen (14) days of the termination of Service to receive a credit for the $39.99 disconnect fee ($49.99 CAD) (refer to section 4.6 of this document regarding termination fees), provided: (i) you have retained, and return along with the Device, proof of purchase and original packaging; (ii) contents are undamaged and in original condition, reasonable wear and tear excluded; (iii) all parts, accessories, documentation and packaging materials are returned; and (iv) equipment is returned with a valid return authorization number obtained from Vonage's customer care department. You are responsible for the cost and risk of return shipping of equipment. If you receive cartons and/or Devices that are visibly damaged, you must note the damage on the carrier's freight bill or receipt and keep a copy. In such event, you must keep the original carton, all packing materials and parts intact in the same condition in which they were received from the carrier and contact Vonage's customer care department immediately. To obtain a return authorization number, you must contact billing@vonage.com or 1-VONAGE-HELP. Does not apply to Vonage Business Plus customers. 1.9 Number Transfer on Service Termination Upon termination of the Service, Vonage may, at its sole discretion, release a telephone number that was ported in from a previous service provider to Vonage by you and used in connection with your Service provisioned by Vonage to your new service provider, if such new service provider is able to accept such number, and provided that (i) your account has been terminated; (ii) your Vonage account is completely current including payment for all charges and disconnect fees; and (iii) you request the transfer upon terminating your account. 1.10 Service Distinctions You acknowledge and understand that the Service is not a telephone service. Important distinctions (some, but not necessarily all, of which are described in this Agreement) exist between telephone service and the enhanced Service offering provided by Vonage. The Service is subject to different regulatory treatment than telephone service. This treatment may limit or otherwise affect your rights of redress before Federal, State or Provincial telecommunications regulatory agencies. xxxxxxxxxxxxxxxxx ..6 Disconnect Fee Customer will be charged a disconnect fee of $39.99 ($49.99 CAD) per voice line upon termination of Service for any reason or for convenience by Customer. The disconnect fee becomes due and payable immediately upon termination and will billed directly to Customer's credit card. If Customer has multiple lines, Customer will be charged a disconnect fee of $39.99 ($49.99 CAD) per line for each line disconnected. To receive a credit for the disconnect fee, Customer must return the Device(s) undamaged and in original condition within fourteen (14) days of termination as set forth in Section 1.8. Vonage will not credit Customer if the Device(s) is damaged or not in its original condition as received by the Customer or if Customer has otherwise failed to comply fully with the requirements of Section 1.8. In the event Customer disconnects multiple lines, Vonage will issue Customer a credit for all disconnect fees upon receipt of all Devices (including without limitation Multimedia Terminal Adapters) in accordance with this Section and Section 1.8. Disconnect Fee does not apply to Business Plus Customers. | |||||||||||||
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Posted by on December 21, 2004, 9:17 am
Please log in for more thread options On Mon, 20 Dec 2004 12:38:48 -0500, "Pepperoni"Thanks Pepperoni for the info. Good stuff to remember when and if the situation arises. OT, love that name... makes me want to eat some italian food (my favorite from way back when). | |||||||||||||
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> cancellation? What I mean is, is there any disconnection fees or
> whatever they call it, on top of your normal monthly fee when ending
> the service?