IP PBX Advice (Nortel, Avaya, Mitel, Cisco)
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Posted by on October 15, 2005, 7:15 pm
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Hey all - I'm evaluating IP PBX's for a small site (20 or so users), but reliability is key (business is almost 100% dependent on the phones being up). We will be growing in the next year, and possibly with remote sites. Our vmail needs are simple and we don't need unified messaging or any type of call center applications (I don't foresee them in the future either). I've looked at the Shoretel product, the Nortel BCM, the Avaya IP Office, the Mitell 3300 series and a Cisco Call Manager. I looked at CME, but TAC doesn't officially support QSIG on CME and I absolutely need QSIG capability. Right now, my favorites are Mitel and Cisco. I've read a lot of positive newsgroup postings about both, but it seems like upgrades of CM down the road are a mess. Basically what's important is functionality, ease of management, and most importantly, reliability/uptime. I'm just looking for some peer advice/feedback instead of listening to my various VARs talk their product up and put down the competition. Thanks! B | |||||||||||||||||||
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Posted by on October 16, 2005, 4:25 pm
Please log in for more thread options I work for a network integrator that carries both Cisco and ShoreTel. If are comparing the two for your needs then ShoreTEl is a far better choise. First of all you mentioned Qsig which ShoreTel does support. CME is basically dial tone replacement and isn't easy to manage and upgrades are nasty. You should take another look at ShoreTel for sure. | |||||||||||||||||||
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Posted by on October 16, 2005, 4:25 pm
Please log in for more thread options I work for a network integrator that carries both Cisco and ShoreTel. If are comparing the two for your needs then ShoreTEl is a far better choise. First of all you mentioned Qsig which ShoreTel does support. CME is basically dial tone replacement and isn't easy to manage and upgrades are nasty. You should take another look at ShoreTel for sure. | |||||||||||||||||||
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Posted by on October 16, 2005, 4:35 pm
Please log in for more thread options We are using multiple Mitel 3300's and multiple Mitel SX200_ICP systems (both with Q.SIG) and have been very well satisfied with the product. The SX200_ICP systems are being used as end nodes, going into small offices with 50 or less employees and very minimal trunking requirements (no trunk-to-trunk requirements). The 3300s are going into larger offices and in locations where we need inter-machine (tandem) trunking. Mitel's 3300-CXi product might be ideal for your application. What will you be using the Q.SIG for? bigbrorpi@gmail.com writes:  | |||||||||||||||||||
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Posted by on October 16, 2005, 11:23 am
Please log in for more thread options The Q.SIG is for integration with a trading turret system. Thanks for the comments! | |||||||||||||||||||
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>I'm evaluating IP PBX's for a small site (20 or so users), but
>reliability is key (business is almost 100% dependent on the phones
>being up). We will be growing in the next year, and possibly with
>remote sites. Our vmail needs are simple and we don't need unified
>messaging or any type of call center applications (I don't foresee them
>in the future either).
>I've looked at the Shoretel product, the Nortel BCM, the Avaya IP
>Office, the Mitell 3300 series and a Cisco Call Manager. I looked at
>CME, but TAC doesn't officially support QSIG on CME and I absolutely
>need QSIG capability.
>Right now, my favorites are Mitel and Cisco. I've read a lot of
>positive newsgroup postings about both, but it seems like upgrades of
>CM down the road are a mess. Basically what's important is
>functionality, ease of management, and most importantly,
>reliability/uptime.
>I'm just looking for some peer advice/feedback instead of listening to
>my various VARs talk their product up and put down the competition.
>Thanks!
>B