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Posted by on January 27, 2005, 5:30 pm
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So we are on the verge of purchasing a 3300 for our new office
building, and asked our Mitel vendor about fax solutions. What they
said has me wondering about their competence. They claim you need a
standalone 3rd party server (they recommend Castell) with either
analog or T-1 trunk interfaces through which the Mitel forwards calls
to fax numbers for the fax server to answer then forward the message
to the Exchange server for inputting into Outlook inbox. They said
Mitel is coming out with a unified messaging but cannot fax out yet.
This seems completely bogus to me. An IP device accepts calls on the
PSTN TDM trunks, extracts the call data string, and forwards the
packets to an IP device sitting on your desktop. Why the heck can't
it detect a fax and forward that directly to Exchange via SMTP? It
seems this would be ridiculously simple to do in software. I can't
believe we need T-1 interfaces between the Mitel and fax server. Can
anyone explain this, or give recommendations on how they are doing it?
We do need to be able to fax out from the desktop as well as receive
faxes to their Exchange inbox.
thanks
Hal
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Posted by Ian on January 29, 2005, 4:11 pm
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> So we are on the verge of purchasing a 3300 for our new office
> building, and asked our Mitel vendor about fax solutions. What they
> said has me wondering about their competence. They claim you need a
> standalone 3rd party server (they recommend Castell) with either
> analog or T-1 trunk interfaces through which the Mitel forwards calls
> to fax numbers for the fax server to answer then forward the message
> to the Exchange server for inputting into Outlook inbox. They said
> Mitel is coming out with a unified messaging but cannot fax out yet.
> This seems completely bogus to me. An IP device accepts calls on the
> PSTN TDM trunks, extracts the call data string, and forwards the
> packets to an IP device sitting on your desktop. Why the heck can't
> it detect a fax and forward that directly to Exchange via SMTP? It
> seems this would be ridiculously simple to do in software. I can't
> believe we need T-1 interfaces between the Mitel and fax server. Can
> anyone explain this, or give recommendations on how they are doing it?
> We do need to be able to fax out from the desktop as well as receive
> faxes to their Exchange inbox.
>
> thanks
>
> Hal
Oh if life was as simple as you see it. and IP protocols were all the same.
read up on T38 firstly, Then read the technical build of a 3300 . Yes it
will be coming along soon but at the moment the fax needs to stay on the TDM
side of the e2t bridge.
The rason for T1 is it will give you the 24 channels and also the call will
stay the right side of the e2t rember fax is NOT ip its a stream or 0s and
1s and its also serial so if you loose a bit you are in trouble.
so resampling it to put through codecs causes many problems.
Ian
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> building, and asked our Mitel vendor about fax solutions. What they
> said has me wondering about their competence. They claim you need a
> standalone 3rd party server (they recommend Castell) with either
> analog or T-1 trunk interfaces through which the Mitel forwards calls
> to fax numbers for the fax server to answer then forward the message
> to the Exchange server for inputting into Outlook inbox. They said
> Mitel is coming out with a unified messaging but cannot fax out yet.
> This seems completely bogus to me. An IP device accepts calls on the
> PSTN TDM trunks, extracts the call data string, and forwards the
> packets to an IP device sitting on your desktop. Why the heck can't
> it detect a fax and forward that directly to Exchange via SMTP? It
> seems this would be ridiculously simple to do in software. I can't
> believe we need T-1 interfaces between the Mitel and fax server. Can
> anyone explain this, or give recommendations on how they are doing it?
> We do need to be able to fax out from the desktop as well as receive
> faxes to their Exchange inbox.
>
> thanks
>
> Hal