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Timeout Problems

I know enough about our equipment (an Accord MGC-100 bridge and several Polycom units) to be dangerous. Outside our in-house network, our endpoints seem to have no problem with this, but we cannot keep connected to a conference for more than 1 hour, 59 minutes, 59 seconds. I'm thinking it's a firewall issue, but what do I know? I've found nothing in the MGC Manager, PathNavigator, or the individual in-house Polycoms (VSX7000, an older v.35, and a FX) setups to indicate otherwise. The bridge doesn't disconnect anyone, the endpoints are still connected, it's just our in-house equipment disconnects. Has anyone else experienced this? I need to be able to discuss this intelligently with our IS folks, who manage the firewall.

Reply to
mo
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Reply to
Alpha

It's set for 480 minutes, which is the max "max time in call" I believe. That was one of the first things I checked.

Reply to
mo

Just for kicks, set the max time in call to 0 (I believe that is how you deactivate the feature) and see if you still experience the disconnect problems.

Reply to
marc cooper

A kind soul emailed a link, which discussed a timeout value on H225, in the PIX. I sent this information to our firewall commander, who checked it out. The solution was indeed a timeout value, but not on H225. It was aTCP timeout, which he set for 10 hours.

I hope this information helps someone else who might be experiencing this.

Reply to
mo

Thanks for the update. I will keep it in mind if I ever run across this problem in the future.

Glad you finally resolved the dilemna.

Marc

Reply to
marc cooper

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