hi,
i am stuck up with my CTI implementation project as to how to monitor multiple ACD queue's either using Ctconnect activeX ocx or can i implement this requirement using CtConnect API's if any ??
is there anyway i can achieve monitoring "hold" and "transfer" events from switch in ctconnect ??? if so how can i achieve this feature.
any help is greatly appreciated. !!
please help.
thank you ravi