Merlin Magix not going to voicemail for 1 extension

The coverage is in the telephone programing, not in the voice mail. Go from the console, into extensions, more, group coverage, enter group (prob one), enter, dial ext #, enter. Back to group, enter #, inspect to see what exts are covered.

TerryS

Thanks TerryS. When you say console, do you mean the unit that controls the entire phone/voicemail system, or are you talking about one of the phones itself? We have mostly 4412D+ phones, with one 4424 (?) that has a larger display. I thought several admin functions could be performed on this larger display phone.

On the 4414D+, when I hit speaker, #00, Start, it asks me to select a button, making me think I'm programming a button for the phone rather than the default coverage group options for that phone. Is this the method you were suggesting?

Thanks, Dan

Do your programming from the 4424LD+ telephone.

Menu System Programming Start Extensions

-> (Right Arrow) Group Cover

Thank you for all the advice. I was unable to do this via the 4424LD+ phone. I do not get an "extensions" option, just an option asking which button I would like to program. However, my collegue came back to the office and showed me how to do this via the PC application. Your info of cover groups / 30, made the solution very quick once I could get logged on. Thanks! Dan