Hi all. I'm at a loss. I am a Project Manager for a medium-sized teleservices company. We are attempting to send project level caller ids on multiple projects. We are using a Calltrol Dialer and have AT&T T-1s, but it is a very small LEC that is really a Mom & Pop shop. We were told we needed to put the "LANI" feature on our ISDN lines (which we did), and now we are able to send our company's Caller ID, but not specific project Caller IDs. This has been going on for over 6 months now, and I'm at wits end. I've been told we need to do a data dip to send these IDs, but I have a hard time believing that. I've also been told the only way to send the ID is to use the UUI field, but that doesn't make sense to me either because it is an AT&T proprietary field.
Has anyone had this problem, or better yet, solved it?
Thanks in advance.
Tim Loeffelholz