My organization had an Intertel Axxess system installed last spring. The vendor did not give us any documentation or software. Now it has become apparent that they are unscrupulous/untrustworthy. I have asked for the Documentation and Software and they have delayed and delayed.
They were supposed to give us training on basic admin stuff. We in fact paid for 30 (expensive) hours. No one can attest to receiving any. Instead they have been charging us for these basic admin services. e.g. $150.00 to reset a password??!?
I'm somewhat skilled and with the proper book (and documentation) I could probably do most everything myself. Is there a good Telcom book that covers the rudiments of Digital phone system maintenance and configuration?
Where can I go to get the Documetation and Software (besides the court system). This is a non profit org serving the Homeless and we cannot afford to pay a lot of money. Are there any solutions available to me? Please help. Thanks in advance!