Intertel Axxess Documentation / Software

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My organization had an Intertel Axxess system installed last spring.
The vendor did not give us any documentation or software. Now it has
become apparent that they are unscrupulous/untrustworthy. I have asked
for the Documentation and Software and they have delayed and delayed.

They were supposed to give us training on basic admin stuff. We in
fact paid for 30 (expensive) hours. No one can attest to receiving
any.  Instead they have been charging us for these basic admin
services. e.g. $150.00 to reset a password??!?

I'm somewhat skilled and with the proper book (and documentation) I
could probably do most everything myself. Is there a good Telcom book
that covers the rudiments of Digital phone system maintenance and
configuration?

Where can I go to get the Documetation and Software (besides the court
system). This is a non profit org serving the Homeless and we cannot
afford to pay a lot of money. Are there any solutions available to me?
Please help. Thanks in advance!


Re: Intertel Axxess Documentation / Software
What version are you running? You can call Inter-tel in Chandler and
complain they will get onto the dealer.

                                             Steve
> My organization had an Intertel Axxess system installed last spring.
> The vendor did not give us any documentation or software. Now it has
> become apparent that they are unscrupulous/untrustworthy. I have asked
> for the Documentation and Software and they have delayed and delayed.
>
> They were supposed to give us training on basic admin stuff. We in
> fact paid for 30 (expensive) hours. No one can attest to receiving
> any.  Instead they have been charging us for these basic admin
> services. e.g. $150.00 to reset a password??!?
>
> I'm somewhat skilled and with the proper book (and documentation) I
> could probably do most everything myself. Is there a good Telcom book
> that covers the rudiments of Digital phone system maintenance and
> configuration?
>
> Where can I go to get the Documetation and Software (besides the court
> system). This is a non profit org serving the Homeless and we cannot
> afford to pay a lot of money. Are there any solutions available to me?
> Please help. Thanks in advance!




Re: Intertel Axxess Documentation / Software
instauratio wrote:



> My organization had an Intertel Axxess system installed last spring.
> The vendor did not give us any documentation or software. Now it has
> become apparent that they are unscrupulous/untrustworthy. I have asked
> for the Documentation and Software and they have delayed and delayed.

Definitely call Inter-tel in chandler, AZ IMMEDIATELY and tell them what
the dealer is doing to you. They will call them and tell them to fix the
problem. They will call the dealer within minutes of you getting off the
phone with them.

phone number is:
480-449-8900

What version of the software are you running? Where are you located? Is
there another intertel dealer nearby that you could threaten to take
your business to?

That is what I had to do eventually. I am located in connecticut, and
there are only two intertel dealers here -- the one we were intially
buying from was doing exactly what you describe (wonder if it's the same
dealer? Are you in CT?) we wound up switching to the other dealer and
were MUCH happier.





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