Please excuse my ignorance on this. I hoe this is the correct place to post. I have about 30 toll free numbers that are currently routed to users all over the US. They go to Blackberrys, cell phones, desk phones, etc. Each person is supposed to handle a function for their region of the country. I didn't implement this, but now I have to fix it. The issue is, they need other people to cover for them, and that person could be 2000 miles away on a completely different carrier. I get little or no notice. It could also be someone got a cell phone stolen. I need to be able to re-route the 1-800 numbers with no advance notice, and change it back at the drop of a hat as well. I want to move this in house at our corporate office. I want to have a device that I can point a group of 1-800 numbers to, and then I control what 10 digit number they are forwarded to. I'm willing to buy what I need. At my corporate office, I currently have a older Nortel Norstar PBX with 2 PRIs. I also have another multi use PRI that hits a Adtran Atlas 550 which has a fax server and modem bank behind it. I have free channels here, so it seems like a logical place to put any new equipment. We use Nortel BCM 50s in most of our new small installations, so there is a chance I could find one of those laying around. Does anyone have any tips for how I could accomplish this?
Thanks, Matthew