Caller ID stumper

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My VTech phone (land line) Caller ID stopped working and only displays ?Incoming
The CID works properly if I?m on a call and some else calls simultaneously.  
The CID also works if plugged into the cable box through my tv.  I have tried
buying two new phones, but I get the same result.  
Does anyone know of a potential solution? This problem is mind boggling and the
phone company is no help.


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