Busy Hour rule of thumb?

Hi, Is there an accepted rule of thumb for what fraction of total call volume occurs in the busy hour given: North America Residential M-F

I have my own measurements and estimates, but unfortunately at the moment I don't have a friendly grey-beard to edify me.

Thanks in advance.

Reply to
soren.telfer
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Here are a few sites to get you started...Hope this helps....

burris

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Reply to
burris

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