Audix Message Deletion

My voice mail is continuing to automatically delete messages after I have listened to them as new. Something has been altered in the settings, that was not there maybe a week ago.

I have checked the subscriber class of service parameters and I have:

retention time new: 15 old:15 unopened:15

Why are my messages automatically being deleted? And how can I prevent this?

-- Jimmy

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jimmynetstep
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