HELP PLEASE! When switchboards call my Phone Number, all they get is a busy signal.
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Posted by mattmcco on March 28, 2009, 11:17 am
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I am not a telephone professional, but I have a major problem with my cell phone: the number is 269-692-3692. I am learning that when businesses with switchboards call me on this number, all they receive is a busy signal. They are never able to reach me, and end up calling me on a personal cell phone, which makes me a tad uncomfortable. My phone is a Samsung A640, and the carrier is Sprint. This ONLY happens from LOCAL businesses with more than one telephone line. It DOES NOT happen from single-line land-line phones, other cell phones, LONG-DISTANCE businesses outside of the 269 (SW Michigan) area code, or local businesses with just one telephone line. Any ideas from this group of talented professionals? Many Thanks for your help and consideration. Sincerely, Matthew McCormick mattmcco@gmail.com | |||||||||||||
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Posted by GlowingBlueMist on March 28, 2009, 12:01 pm
Please log in for more thread options  switchboard is willing to make a couple of test calls for you. Then I would go to the largest Sprint service center in your area and have them explain in person why it happens in front of their eyes. They can call for 2nd or higher tech support and usually can get a problem like this fixed in a few minutes. It sounds like the local switch has your number configured incorrectly. | |||||||||||||
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Posted by Terry on March 28, 2009, 12:25 pm
Please log in for more thread options Try businesses with different carriers. Sounds like a carrier problem. | |||||||||||||
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Posted by Carl Navarro on March 28, 2009, 4:39 pm
Please log in for more thread options On Sat, 28 Mar 2009 08:17:27 -0700 (PDT), mattmccoHow long has this number been ported to your cell phone? I'd probably start with Ameritech and ask them to check translations on the porting. Since Otsego only has 2 main exchanges owned by Ameritech, it's possible they missed something on the switch, or the local business has alternative service too. Carl Navarro | |||||||||||||
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Posted by danny burstein on March 28, 2009, 8:46 pm
Please log in for more thread options And a regular customer, or complainer, is going to reach someone who knows about translation tables, how, exactly? Best alternative: Make _one_ call to the original poster's cellco, and _one_ call to the local ILEC serving those businesses [a]. If, or rather when, that doesn't work (give them, say, 3 business days), then kick it to... the Public Service Commission for that state. Since Otsego only has 2 main exchanges owned by Ameritech, -- _____________________________________________________ Knowledge may be power, but communications is the key dannyb@panix.com [to foil spammers, my address has been double rot-13 encoded] | |||||||||||||
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> I am not a telephone professional, but I have a major problem with my
> cell phone: the number is 269-692-3692.
> I am learning that when businesses with switchboards call me on this
> number, all they receive is a busy signal. They are never able to
> reach me, and end up calling me on a personal cell phone, which makes
> me a tad uncomfortable.
> My phone is a Samsung A640, and the carrier is Sprint.
> This ONLY happens from LOCAL businesses with more than one telephone
> line.
> It DOES NOT happen from single-line land-line phones, other cell
> phones, LONG-DISTANCE businesses outside of the 269 (SW Michigan) area
> code, or local businesses with just one telephone line.
> Any ideas from this group of talented professionals?
> Many Thanks for your help and consideration.
> Sincerely,
> Matthew McCormick
> mattmcco@gmail.com