Verizon Wireless Closing a Third of US Call Centers, Cutting Customer Service Jobs [teleco...

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WASHINGTON, DC -- Verizon Wireless announced plans last month to close
six call center locations across the country, which will result in
elimination of approximately 3,000 customer service jobs. Only half of
the 6,500 positions currently at the affected call centers in
Huntsville, Ala., Little Rock, Ark., Mankato, Minn., Albuquerque,
N.M., Hilliard, Ohio and North Charleston, S.C. will remain as the
company transitions to a home-based customer service representative
model over the next year.

Verizon is characterizing these closures as a necessary part of its
transition to a home-based workforce at six of its 18 existing call
centers. But this "transition" masks the employment loss that will

Bill Horne
(Remove QRM from my email address to write to me directly)

***** Moderator's Note *****

For three weeks recently, I was training for a work-at-home job. I
thought I was going to be helping customers to install WiFi units. I
found out that I was going to be subcontracted out as a customer
service representative for MegaCableCorp.

One of the first things the instructor taught us was that we couldn't
use the company equipment or conference lines or group-chat capability
unless we were on the clock, and that we were forbidden to talk to
each other on our own time.

And now, Verizon Wireless is joining the rush to place indentured
servants in remote villages and hamlets and apartments. If my brief
stay at the company that was training me to be happy voice for
MegaCableCorp is any guide, I can't think of a better plan to prevent
union organizers from talking to workers: they not only would have,
for practical purposes, volunteered to capitalize Verizon Wireless'
infrastructure by providing floor space and insurance and heating/
cooling in return for something like fifty cents per hour, but they
are also would be expected to forego any rights to organize - or talk
about the possibility - in return for their de minimis pay and
medieval supervision.

Welcome to the future.  

Bill Horne

Re: Verizon Wireless Closing a Third of US Call Centers, Cutting Customer Service Jobs [telecom]

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That sounds to me like a violation of the National Labor Relations
Act.  Are they also pretending that you are "independent contractors"
to avoid paying benefits and payroll taxes?


Garrett A. Wollman    | "Act to avoid constraining the future; if you can,| act to remove constraint from the future.  This is
Opinions not shared by| a thing you can do, are able to do, to do together."
my employers.         | - Graydon Saunders, _A Succession of Bad Days_ (2015)

Re: Verizon Wireless Closing a Third of US Call Centers, Cutting Customer Service Jobs [telecom]
On Wed, Mar 14, 2018 at 10:23:30PM +0000, Garrett Wollman wrote:
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I don't know about any of the others, but I was paid on a W-2.  

The other trainees were mostly 20-somethings who I guessed had kids in
school or were tired of McBurger jobs. I didn't get a very good read
on any of them.  

It would be interesting to see if the NLRA mandates that their
employer hand over lists of names and addresses or other contact info.

I left after the third week, when I realized that I was being set up
to fail - something like 12 separate systems, each with different
login credentials and automatic time-outs on a login, so that I would
have been constantly struggling just to get the information that I
needed to be competent at the job. If that was designed that way, then
someone might have a case for age discrimination, although I'm too

I decided to pull the plug when I was a week away from my 66th
birthday. I'm now retired and collecting Social Security, and
overjoyed that I can ignore the B.S. that the other trainees are now
screen-deep in.  


Bill Horne
(Remove QRM from my email address to write to me directly)

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