WASHINGTON, DC -- Verizon Wireless announced plans last month to close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs. Only half of the 6,500 positions currently at the affected call centers in Huntsville, Ala., Little Rock, Ark., Mankato, Minn., Albuquerque, N.M., Hilliard, Ohio and North Charleston, S.C. will remain as the company transitions to a home-based customer service representative model over the next year.
Verizon is characterizing these closures as a necessary part of its transition to a home-based workforce at six of its 18 existing call centers. But this "transition" masks the employment loss that will result.