Verizon Fios Battery Failures Surprising North Hills Customers
Customers are responsible for the cost of new, back-up batteries
By Larissa Dudkiewicz
Verizon's motto says they "can save you a bundle." But more and more customers with Verizon FIOS service say they are experiencing trouble with the batteries in their control boxes, and having to buy replacements, according to KDKA-TV.
Verizon customer Bob Gaertner of Ross Township told KDKA he noticed the replace battery light on his FIOS control box [flashing], which meant his backup battery was dead.
Lee Gierczynski of Verizon says the backup battery is crucial because it provides up to 8-hours of backup power to voice service in case there is a commercial power outage, KDKA reports.
But when Gaertner called Verizon to get a replacement battery, KDKA says he was told his warranty was just for one year and that he was solely responsible for the battery.
Verizon FIOS is available to about 450,000 households in western Pennsylvania.