This is what really happens in a Verizon store [telecom]

This is what really happens in a Verizon store, according to a store veteran

Have you ever wondered what your phone salesperson is really thinking and feeling? You may be surprised.

By Chris Matyszczyk

I have an unreasonable, perhaps demented, fascination with the gadget sales process.

I wrote about itfor some years over at CNET, and now that I've been promoted to ZDNet, you surely can't expect me to change overnight, can you? (Though I promise to try.)

I've generally found salespeople to be either a touch indifferent or a little forthright. Sometimes, even both.